Aleah Wolter
Eau Claire,WI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Client Relationship Consultant
U. S Bank
03.2024 - Current
- Manage client relationships through regular check-ins and updates on accounts.
- Balance cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answer telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learn about customer's financial needs, establish trust, and optimize sales opportunities resulting in quality customer service.
- Build and strengthen customer relationships by leveraging excellent interpersonal and communication skills.
Lead Server and Front of House Supervisor
Monk's Bar and Grill
11.2019 - Current
- Promote a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Keep register accurate through correct billing, payment processing, and cash management practices.
- Oversee daily operations of service team, delegate tasks, and train new staff.
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentor new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Manage high volume dining periods with effective time management and strong multitasking abilities.
Caregiver
Heritage Senior Living
07.2021 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders according to individual service plans.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Worked as team to ensure proper care was provided to every resident.
Server
Monk's Bar and Grill
04.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
Team Member
Polka Dot Pots
04.2018 - 04.2019
- Greeted and assisted all customers who entered the store.
- Outlined the process and provided a helping hand to customers throughout.
- Safely handled products while loading and unloading the kiln.
- Maintained the front-of-house and back-of-house stocking.
- Used a point-of-sale system to complete the customer process.
- Fostered a creative environment by encouraging students to experiment with various materials, tools, and glazes.
Education
Associate of Arts And Sciences -
University of Wisconsin - Eau Claire
Eau Claire, WI02-2023
Skills
- Client relationship management
- Customer service
- Cash management
- Sales optimization
- Product knowledge
- Complaint resolution
- Time management
- Communication skills
- Attention to detail
- Problem solving
Timeline
Client Relationship Consultant
U. S Bank
03.2024 - Current
Caregiver
Heritage Senior Living
07.2021 - 02.2022
Lead Server and Front of House Supervisor
Monk's Bar and Grill
11.2019 - Current
Server
Monk's Bar and Grill
04.2019 - 01.2020
Team Member
Polka Dot Pots
04.2018 - 04.2019
Associate of Arts And Sciences -
University of Wisconsin - Eau Claire