Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleah Wolter

Eau Claire,WI

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Client Relationship Consultant

U. S Bank
03.2024 - Current
  • Manage client relationships through regular check-ins and updates on accounts.
  • Balance cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answer telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learn about customer's financial needs, establish trust, and optimize sales opportunities resulting in quality customer service.
  • Build and strengthen customer relationships by leveraging excellent interpersonal and communication skills.

Lead Server and Front of House Supervisor

Monk's Bar and Grill
11.2019 - Current
  • Promote a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Keep register accurate through correct billing, payment processing, and cash management practices.
  • Oversee daily operations of service team, delegate tasks, and train new staff.
  • Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Mentor new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Manage high volume dining periods with effective time management and strong multitasking abilities.

Caregiver

Heritage Senior Living
07.2021 - 02.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders according to individual service plans.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Worked as team to ensure proper care was provided to every resident.

Server

Monk's Bar and Grill
04.2019 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Served food and beverages promptly with focused attention to customer needs.

Team Member

Polka Dot Pots
04.2018 - 04.2019
  • Greeted and assisted all customers who entered the store.
  • Outlined the process and provided a helping hand to customers throughout.
  • Safely handled products while loading and unloading the kiln.
  • Maintained the front-of-house and back-of-house stocking.
  • Used a point-of-sale system to complete the customer process.
  • Fostered a creative environment by encouraging students to experiment with various materials, tools, and glazes.

Education

Associate of Arts And Sciences -

University of Wisconsin - Eau Claire
Eau Claire, WI
02-2023

Skills

  • Client relationship management
  • Customer service
  • Cash management
  • Sales optimization
  • Product knowledge
  • Complaint resolution
  • Time management
  • Communication skills
  • Attention to detail
  • Problem solving

Timeline

Client Relationship Consultant

U. S Bank
03.2024 - Current

Caregiver

Heritage Senior Living
07.2021 - 02.2022

Lead Server and Front of House Supervisor

Monk's Bar and Grill
11.2019 - Current

Server

Monk's Bar and Grill
04.2019 - 01.2020

Team Member

Polka Dot Pots
04.2018 - 04.2019

Associate of Arts And Sciences -

University of Wisconsin - Eau Claire

Similar Profiles

  • Angel Rodriguez

    Angel RodriguezAngel Rodriguez

    Client Relationship Consultant at U. S BankClient Relationship Consultant at U. S Bank

  • Prodip Saha

    Prodip SahaProdip Saha

    Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank

  • MAMOUD KAMARA

    MAMOUD KAMARAMAMOUD KAMARA

    External Board Member, Monetary Policy Committee at Bank of Sierra Leone (Central Bank)External Board Member, Monetary Policy Committee at Bank of Sierra Leone (Central Bank)

  • Andrew Fliehr

    Andrew FliehrAndrew Fliehr

    Firefighter/EMT-Basic at Chippewa Fire DistrictFirefighter/EMT-Basic at Chippewa Fire District

  • Allison Gray

    Allison GrayAllison Gray

    Server at Eagle Inn Restaurant, BakeryServer at Eagle Inn Restaurant, Bakery

CREATE PROFILE
Aleah Wolter