FRANK OPOKU ADDO
1318 158th LN NW, Andover,MN
Summary
Dynamic and results-oriented professional with extensive experience as a Branch Manager, Relationship Manager, and Customer Service Manager. Recognized for exceptional communication skills and a strong commitment to fostering teamwork, driving organizational success, and enhancing customer satisfaction. Proven ability to lead teams effectively while implementing strategic initiatives that align with business goals. Passionate about creating positive client experiences and building lasting relationships that contribute to overall growth and success.
Overview
22
22
years of professional experience
Work History
CLIENT RELATIONSHIP CONSULTANT
Standard Chartered Bank
01.2004 - 03.2008
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
BRANCH MANAGER
CONSOLIDATED BANK GHANA LIMITED
08.2018 - Current
- Supervise and coordinate all branch activities to deliver quality services to customers in a cost effective and profitable manner
- Lead the sales team to source for new business opportunities and deliver sales targets of the Branch
- Liaise with Regional Operations Manager to oversee the back office (operations) activities of the branch ensuring efficiency
- Share knowledge with other branches and retail department on effective practices, competitive intelligence, business opportunities and customer needs
- Ensure preparation of weekly, monthly, quarterly and annual performance report for management attention
CLIENT RELATIONSHIP CONSULTANT MANAGER
BARCLAYS BANK
04.2008 - 12.2009
- Responsible for the sales team acquisition of new business accounts for the branch
- Manage all existing business accounts under my portfolio and spearhead the marketing effort to grow the portfolio both in terms of volume and value
- Arrange visits and maintain regular contacts with customers to build and deepen existing relationships
- Responsible for the delivery of quality services to customers and ensuring that all customer feedback/complaints are resolved expeditiously
- Prepare /monitor to ensure that all credit applications at the Branch are processed, approved and managed in line with the bank’s Credit Policy
Education
Bachelor of Science - Markerting
UNIVERSITY OF PROFESSIONA STUDIES
05-2009
HND - marketing
Koforidua Polytechnic
06.2001
Skills
- Proficient team leadership
- Analytical Skills
- Results Orientation
- Branch operations management
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Strong team-builder
Accomplishments
- Exceeded all my targets for Deposit, Loans ie Personal and SME, Number of accounts (customer onboarding) .
- Organized sales storm and picketing of camps to boost the branch’s number of accounts and to increase the total deposit of the branch as well as increase the visibility of the bank in general.
- Established good customer rapport to enhanced referrals from existing customers to grow my portfolio to above 80%
- 1st runner up best Personal loan achievement of the year 2020
- Posted positive Contribution (MPR financials) throughout the year 2020-2021
Timeline
BRANCH MANAGER
CONSOLIDATED BANK GHANA LIMITED
08.2018 - Current
CLIENT RELATIONSHIP CONSULTANT MANAGER
BARCLAYS BANK
04.2008 - 12.2009
CLIENT RELATIONSHIP CONSULTANT
Standard Chartered Bank
01.2004 - 03.2008
HND - marketing
Koforidua Polytechnic
Bachelor of Science - Markerting
UNIVERSITY OF PROFESSIONA STUDIES
References
will provide as when requested