Aleana Place
Athens,NY
Summary
Dynamic professional with a strong background in customer service, honed at Stellas Pizzeria. Proven ability to multitask and collaborate effectively in fast-paced environments. Skilled in point-of-sale operations and active listening, ensuring exceptional guest experiences and operational efficiency. Committed to fostering teamwork and enhancing client satisfaction through reliable service.
Overview
16
16
years of professional experience
Work History
Waitress
Stellas Pizzeria
02.2020 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and answered inquiries regarding ingredients and specials.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Processed customer payments efficiently using point-of-sale systems.
- Learned restaurant procedures, including food safety and hygiene standards.
- Adapted quickly to changing priorities during peak service hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Program Specialist II
Ulster Greene Arc
01.2012 - 01.2019
- Supported individuals with daily living activities, promoting independence and dignity.
- Developed personalized care plans tailored to individual needs and preferences.
- Facilitated communication between clients and healthcare providers for effective care coordination.
- Implemented behavioral support strategies, enhancing clients' social skills and reducing challenging behaviors.
- Trained and mentored new staff in best practices for client support and engagement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Toll Collector
New York State Thruway Authority
01.2010 - 01.2013
- Managed daily cash transactions and maintained accurate toll collections.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Monitored traffic flow to ensure smooth operations during peak periods.
- Implemented process improvements to enhance toll collection efficiency and accuracy.
- Trained new staff on operational procedures and customer interaction protocols.
Education
High School Diploma -
Coxsackie Athens School District
Coxsackie, NY2008
High School Diploma - Certified Nursing Assistant
Questar III
Hudson, NY2008
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Active listening
- Time management
- Point of sale operation
- Reliability and punctuality
- Verbal and written communication
Timeline
Waitress
Stellas Pizzeria
02.2020 - Current
Program Specialist II
Ulster Greene Arc
01.2012 - 01.2019
Toll Collector
New York State Thruway Authority
01.2010 - 01.2013
High School Diploma -
Coxsackie Athens School District
High School Diploma - Certified Nursing Assistant
Questar III
Similar Profiles
Natalie BayNatalie Bay
Server at Stellas TableServer at Stellas Table
Heinrich TamangHeinrich Tamang
commi chef at Stellas sweet boutique cafecommi chef at Stellas sweet boutique cafe
TJ WelchTJ Welch
Dishwasher at Moose & StellasDishwasher at Moose & Stellas
Janelle DillonJanelle Dillon
Registered Nurse Ventilator Unit at OneStaff MedicalRegistered Nurse Ventilator Unit at OneStaff Medical
Courtney HandyCourtney Handy
IN VIVO TECHNICIAN at Taconic BiosciencesIN VIVO TECHNICIAN at Taconic Biosciences