Aleatha Taylor
Folsom,CA
Summary
Dynamic host with over eighteen years' experience enhancing guest experiences through exceptional service and efficient management. Proven track record in boosting customer satisfaction through streamlined processes and effective team training.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Host/Server Home Provider
IHHS / State of California
Sacramento, CA
01.2009 - 01.2025
- Greeted 100+ guests daily, enhancing dining experience
- Managed reservations, optimizing seating capacity by 20%
- Trained new staff, increasing efficiency by 15%
Customer Service Assistant
Parks and Recreation Department / Santa Clara County
Los Gatos, CA
02.1998 - 10.2000
- Facilitated communication between kitchen and floor
- Coordinated private events, boosting revenue by 25%
- Monitored supply levels, reducing waste by 30%
Restaurant Hostess/Server
Don Quixote's Mexican Restaurant
Saratoga, CA
11.1996 - 12.1997
- Assisted 150+ customers weekly with seating arrangements
- Increased customer satisfaction scores by 10%
- Resolved guest complaints promptly, ensuring loyalty
Education
Certified Medical Assistant - Health Care Administration
West Valley College
Saratoga, CA06-1984
Skills
- Customer Service
- Guest Relations
- Reservation Management
- Conflict Resolution
- Time Management
- Staff Training
- Problem Solving
- POS Systems
Certification
- Certified Hospitality Professional - Hospitality Professionals Association
- Restaurant Management Certification - National Restaurant Association
Languages
Spanish
Elementary
French
Elementary
Timeline
Host/Server Home Provider
IHHS / State of California
01.2009 - 01.2025
Customer Service Assistant
Parks and Recreation Department / Santa Clara County
02.1998 - 10.2000
Restaurant Hostess/Server
Don Quixote's Mexican Restaurant
11.1996 - 12.1997
Certified Medical Assistant - Health Care Administration
West Valley College