Minlendia Grigsby
Royse City,TX
Summary
Graphic designer, problem solver, and adventurer with over 11 years of experience creating and crafting digital experiences, services, and utilities for more than 100 brands. I'm skilled in both design and production! And to thrive in startup environments of what needs to be done.
Overview
9
9
years of professional experience
Work History
Host Home Provider
A Chance
04.2023 - Current
- Provided respite care services allowing family caregivers an opportunity for rest and rejuvenation.
- Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
- Improved client communication skills through consistent modeling and reinforcement strategies.
- Offered emotional support to clients during challenging times or when facing personal obstacles.
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Developed personalized care plans for each client to address their unique needs and goals.
- Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
- Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
- Enhanced client experience by providing a safe, supportive, and welcoming living environment.
PCA
Elara Caring
04.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of [80]+ residents under long-term care.
Call Rep
Compass Group
06.2023 - 10.2024
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Increased first-call resolution rates by thoroughly researching customer issues and offering comprehensive solutions.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
- Achieved service level goals by consistently meeting or exceeding key performance indicators for call quality, handle time, and availability.
- Managed timely and effective replacement of damaged or missing products.
PCA
Village Green
06.2021 - 11.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Supported needs of 50+ residents under long-term care.
Dietary Aide
Greenville Health And Rehabilitation
02.2018 - 11.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Retail Sale Consultant
Sprint
06.2017 - 07.2019
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Handled cash transactions accurately while adhering to established security procedures.
- Increased sales and customer satisfaction through personalized servicing.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Exceeded sales goals by 60% utilizing exemplary customer service skills.
Senior Caregiver
Lakeshore Assisted Living
06.2017 - 08.2018
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Provided safe mobility support to help patients move around personal and public spaces.
Call Rep
planet tress
10.2015 - 12.2018
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Maintained contact with customers to request referrals.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
Home Health Aide
Jordan Home Health
12.2015 - 07.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
High School Diploma -
Texas Virtual School
Chillicothe, TX03.2008
Skills
- Customer Satisfaction
- Verbal Communication
- Technical skills
- Sales Development
- Negotiation
- Handling Customer Complaints
- Social Media
- Purchase Recommendations
- Customer Service
- Retail Sales
- Friendly and Helpful
- Adaptable and Flexible
- Excellent Written and Verbal Communication
Personal Information
Title: Graphic designer, problem solver, and adventurer
Timeline
Call Rep
Compass Group
06.2023 - 10.2024
Host Home Provider
A Chance
04.2023 - Current
PCA
Elara Caring
04.2023 - Current
PCA
Village Green
06.2021 - 11.2023
Dietary Aide
Greenville Health And Rehabilitation
02.2018 - 11.2019
Retail Sale Consultant
Sprint
06.2017 - 07.2019
Senior Caregiver
Lakeshore Assisted Living
06.2017 - 08.2018
Home Health Aide
Jordan Home Health
12.2015 - 07.2017
Call Rep
planet tress
10.2015 - 12.2018
High School Diploma -
Texas Virtual School
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