Mason Thompson
Lakeland,FL
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
8
8
years of professional experience
Work History
Lead Barback
First Chance Last Chance
01.2020 - 12.2023
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
Help Desk Support Specialist
Disney
01.2018 - 12.2019
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Walked user through series of steps to determine problem and implement likely solution.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Logged activities in tracking system to maintain accurate, timely records.
- Responded to customer inquiries and provided technical assistance over phone
Social Media Manager
The Gutter Guys
03.2016 - 12.2017
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
Education
Associate of Science - Broadcast And Online Journalism
Florida Southern College
Lakeland, FL05.2016
High School Diploma -
Saint Augustine Prep
Richland, NJ05.2012
Skills
- Cash Handling
- Task Delegation
- Customer Service
- Vendor Relations
- Organizational Skills
- Staff Training
- Team Leadership
- Inventory Management
- Facility Cleaning
- Table Bussing
- Food Safety
- Customer Relations
Timeline
Lead Barback
First Chance Last Chance
01.2020 - 12.2023
Help Desk Support Specialist
Disney
01.2018 - 12.2019
Social Media Manager
The Gutter Guys
03.2016 - 12.2017
Associate of Science - Broadcast And Online Journalism
Florida Southern College
High School Diploma -
Saint Augustine Prep
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