Aleayah Walker
New Braunfels
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
2
2
years of professional experience
Work History
Dispute Resolution Specialist
Alorica
San Antonio, TX
- Prepared comprehensive reports outlining case details, resolution strategies, and final agreements for internal review and client records.
- Conducted regular case evaluations to monitor progress and adjust resolution strategies as needed for optimal outcomes.
- Maintained strict adherence to ethical guidelines and industry best practices, upholding the highest standards of professionalism and integrity in all aspects of dispute resolution work.
- Employed critical thinking skills when assessing disputes to identify underlying issues contributing to conflict escalation or stagnation during negotiations sessions successfully.
- Managed high caseloads, ensuring timely resolution of conflicts and promoting client satisfaction.
Research Interviewer
Nielsen
San Antonio, TX
- Conducted consumer surveys
- Logged survey questions, customer answers and customer behavior directly into database.
- Maintained detailed records of all conducted interviews, ensuring timely and accurate reporting to project leads.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
Senior Clerk
Fischer's Market
Converse, TX
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Placed supply orders and restocked office items.
- Collaborated with management to develop policies, procedures, and guidelines for the department.
- Enhanced team productivity by coordinating schedules, managing calendars, and prioritizing tasks.
- Assisted in employee training
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Remote Contacts Representative
Humana
New Braunfels, TX
09.2024 - Current
- Engaged with clients to clarify needs and provide tailored support throughout resolution processes.
- Documented client interactions and case developments in CRM systems for accurate tracking and reporting.
- Resolved patient inquiries through effective communication, ensuring clear understanding of policy guidelines.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Worked with Athena,Microsoft Adhered to HIPPA guidelines,reveal/transportation scheduling , managed high call volume and e-clinical work.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
John Paul Steven's
San Antonio, TX01.2021
Skills
- Conflict Resolution Skills
- Team Leadership/Team Work Skills
- Time Management
- Staff Training and Development
- Excellent Customer Service
- Call Center Experience
- Maintaining confidentiality
- Multitasking
- Critical thinking
- Active listening
- Situational awareness
- Professional ethics
- Stress tolerance
- Professionalism
Languages
Spanish
Timeline
Remote Contacts Representative
Humana
09.2024 - Current
Dispute Resolution Specialist
Alorica
Research Interviewer
Nielsen
Senior Clerk
Fischer's Market
High School Diploma -
John Paul Steven's