Alec Acerra
Austin
Summary
A reliable, customer-focused professional with a strong background in high-volume, service-oriented environments, including hospitality, retail, and wellness. Progressing from lifeguard to pool manager and from server to bartender at Biaggi’s Ristorante Italiano, they have developed excellent interpersonal skills, accuracy in handling transactions, and the ability to stay composed under pressure. Their experience in consultative sales has strengthened their ability to assess customer needs and provide tailored solutions. Known for attention to detail, professionalism, and a positive, approachable demeanor, they bring the precision and client service mindset essential to success in a financial setting.
Overview
8
8
years of professional experience
Work History
Supplement Sales Expert
GNC Live Well
03.2025 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Boosted sales while advising customers on effective health strategies.
- Negotiated deals and handled complaints or objections.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Pool Manager / Bartender
Lake Bracken Country Club
07.2017 - 12.2024
- Achieved role of pool manager after extensive experience as a lifeguard.
- Delivered exceptional hospitality for all member needs.
Bartender/Server
Biaggis Ristorante
09.2022 - 08.2024
- Delivered exceptional customer service in a high-pressure environment.
- Recommended ideal wine pairings to enhance culinary experiences.
- Optimize drink management for swift customer fulfillment.
Education
Associates - Fine Arts
Parkland College
05.2023
Skills
- Customer service experience
- Verbal/written communication
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Cash handling
- Cash register operation
Accomplishments
- Ranked top lunch server for two years while at Biaggi's
- Supervised team of fifteen staff members.
Timeline
Supplement Sales Expert
GNC Live Well
03.2025 - Current
Bartender/Server
Biaggis Ristorante
09.2022 - 08.2024
Pool Manager / Bartender
Lake Bracken Country Club
07.2017 - 12.2024
Associates - Fine Arts
Parkland College
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