Alec Alvarado
San Tan Valley,AZ
Summary
Experience in the information science and technology field for 3 years, including in disabling accounts for emergency terminations and enabling accounts for returning users. Provides technical support and guidance in both call and chat queues. Experienced in providing remote assistance for users through company laptops and VDI’s. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Have strong foundational knowledge in security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support (Mid Level)
Charles Schwab
05.2023 - 11.2024
- Provide support and troubleshooting for all users throughout the organization seeking assistance with hardware, software or request guidance
- Answering user inquiries regarding computer software or hardware operation to resolve problems for multiple queues from phones and chats
- Assist users with troubleshooting the issue and educating them on how to handle certain issues
- Assists in mobile support from troubleshooting and documenting any important information to wiping a company device if it's been reported missing
- Document issues and notes any impact from the infrastructure regarding network outages, missing equipment, etc.
Service desk technician
Logicalis
04.2021 - 02.2023
- Provide support for all users throughout a global organization seeking assistance with hardware and software issue
- Responsible for the setup and deployment of laptop's to new onboarding employees
- Responsible for overseeing account accessibility or suspending for emergency terminations
- Configured hardware and granted system permissions to new employees
Education
Bachelor - Information Science and Technology
University of Arizona
Tucson08-2020
Associates - Science
Central Arizona College
Coolidge05-2017
Skills
- Active Directory
- Microsoft 365
- Splunk
- Microsoft Intune
- ServiceNow
- Remedy
- Windows
- IOS/Mac
- SQL
- Python
- Linux
Certification
CompTIA Security+ https://www.credly.com/badges/5d35373d-e28d-45d8-80b5-8bfb24262832/linked_in_profile April 2024
I earned the CompTIA Security+ certificate from CompTIA and have a foundation of security
Timeline
Technical Support (Mid Level)
Charles Schwab
05.2023 - 11.2024
Service desk technician
Logicalis
04.2021 - 02.2023
CompTIA Security+ https://www.credly.com/badges/5d35373d-e28d-45d8-80b5-8bfb24262832/linked_in_profile April 2024
I earned the CompTIA Security+ certificate from CompTIA and have a foundation of security
Bachelor - Information Science and Technology
University of Arizona
Associates - Science
Central Arizona College
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