Alec Alvarado
San Tan Valley
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with a deep understanding of system architecture and diagnostics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
Charles Schwab
05.2023 - 11.2024
- Provide support and troubleshooting for all users throughout the organization seeking assistance with hardware, software or request guidance.
- Answering user inquiries regarding computer software or hardware operation to resolve problems for multiple queues from phones and chats.
- Assist users with troubleshooting the issue and educating them on how to handle certain issues.
- Assists in mobile support from troubleshooting and documenting any important information to wiping a company device if it's been reported missing.
- Document issues and notes any impact from the infrastructure regarding network outages, missing equipment, etc.
Service Desk Technician
Logicalis, Inc
04.2021 - 02.2023
- Provide support for all users throughout a global organization seeking assistance with hardware and software issue.
- Responsible for the setup and deployment of laptop's to new onboarding employees.
- Responsible for overseeing account accessibility or suspending for emergency terminations.
- Configured hardware and granted system permissions to new employees.
- Developed knowledge base articles for common issues, enabling faster resolutions for future issues.
Education
Bachelor of Science - Information Technology
University of Arizona
Tucson, Arizona08-2020
Associate of Science -
Central Arizona College
Coolidge, Arizona05-2017
Skills
- Remote support
- Technical issue analysis
- Service support
- User guidance
- Hardware and peripherals
- Analytical and methodical
Certification
- CompTIA Security+ - Computing Technology Industry Association.
https://www.credly.com/badges/877f4e07-e757-4295-9da5-daa720773ba6/linked_in_profile
Timeline
Technical Support Analyst
Charles Schwab
05.2023 - 11.2024
Service Desk Technician
Logicalis, Inc
04.2021 - 02.2023
- CompTIA Security+ - Computing Technology Industry Association.
https://www.credly.com/badges/877f4e07-e757-4295-9da5-daa720773ba6/linked_in_profile
Bachelor of Science - Information Technology
University of Arizona
Associate of Science -
Central Arizona College
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