Summary
Overview
Work History
Education
Skills
Timeline
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Alec Balmer

Huber Heights,OH

Summary

Diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results. Eager to learn and familiarize with everything in the field of IT.

Overview

4
4
years of professional experience

Work History

Techincal Support

Edict Systems
06.2023 - Current
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Documented support interactions for future reference.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.

Lead Technician

Ohio Univeristy GRID Lab
01.2020 - 05.2023
  • Planned, scheduled and delegated daily work to team of employees.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques.
  • Troubleshoot and fixed computers.
  • Installed and kept software up to date.
  • Built PCs.

Education

Bachelor of Science - ITS/Virtual Reality Augmented Reality Development

Ohio University
Athens, OH
12.2023

High School Diploma -

Northwestern Local Schools
Springfield, OH
05.2019

Skills

  • System Maintenance
  • Computer System Diagnostics Software
  • Organizational Skills
  • Network Maintenance
  • Troubleshooting and Diagnostics
  • Technical Support
  • Peripheral Repair
  • Updating Software

Timeline

Techincal Support

Edict Systems
06.2023 - Current

Lead Technician

Ohio Univeristy GRID Lab
01.2020 - 05.2023

Bachelor of Science - ITS/Virtual Reality Augmented Reality Development

Ohio University

High School Diploma -

Northwestern Local Schools

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Alec Balmer