Alec Chanes
Fife,WA
Summary
Proven leader and operations expert from Caliber Collision, adept in driving profitability and fostering team unity. Excelled in client relationship management and operational efficiency, achieving high customer satisfaction and sales targets. Skilled in time management and problem resolution, ensuring organizational growth and employee satisfaction without exceeding a single numerical percentage. Customer-oriented General Manager with two years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
3
3
years of professional experience
Work History
General Manager
Caliber Collision
11.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Service Advisor
Caliber Collision
05.2022 - 11.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Data Transporter
Iron Mountain Information Management
06.2021 - 04.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Bachelor of Arts - Digital Marketing
Bellevue College
Bellevue, WA08.2022
Associate of Arts - Digital Marketing
Bellevue College
Bellevue, WA06.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
Timeline
General Manager
Caliber Collision
11.2022 - Current
Service Advisor
Caliber Collision
05.2022 - 11.2022
Data Transporter
Iron Mountain Information Management
06.2021 - 04.2022
Bachelor of Arts - Digital Marketing
Bellevue College
Associate of Arts - Digital Marketing
Bellevue College