Alec Chavez
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Athletic Design Group DBA Cascade Pools
03.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Warehouse Manager
H And H Music
04.2016 - 03.2020
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed comprehensive staff training program to improve employee performance and morale.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
No Degree - Business And Managerial Economics
Lonestar Community College
10.2024
High School Diploma -
Katy High School
Katy, TX11.2013
Skills
- Customer Relations
- Travel Coordination
- Account Reconciliation
- Sorting and Labeling
- Report Writing
- Workflow Planning
- Written Communication
- Project Management
- Team Bonding
- Microsoft Office
- Conflict Management
- Calendar Management
- Proposal Writing
- Accounts Payable and Receivable
- Email Correspondence
Certification
- CNP - Certified Notary Public
Timeline
Office Manager
Athletic Design Group DBA Cascade Pools
03.2020 - Current
Warehouse Manager
H And H Music
04.2016 - 03.2020
No Degree - Business And Managerial Economics
Lonestar Community College
High School Diploma -
Katy High School
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