ALEC CHOUDHURY
Orlando,FL
Summary
Dynamic Patient Care Specialist at Orlando Health with a proven track record in workflow analysis and process improvement. Expert in enhancing patient engagement and optimizing healthcare services. Skilled in data-driven strategies and team leadership, driving high ROI through effective campaigns and initiatives. Committed to delivering exceptional care and improving operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Orlando Health
02.2022 - Current
- Analyzing metrics and providing reports on how workflows can be improved to increase efficiency
- Attending to patient healthcare maintenance to ensure optimal care prior to seeing their provider
- Processing referrals and authorizations
- Verifying patient eligibility with various insurance companies
Intake Team Leader
Orchid Medical
06.2021 - 02.2022
- Primary point of contact for workers’ compensation related cases
- Scheduling, organizing, and managing all facets of injured worker’s care
- Respond to inquiries from clients regarding medical services or products and pricing
- Delegating tasks amongst team members
- Developing process improvement recommendations to optimize team performance
Lead Assistant Researcher
University of Central Florida
01.2021 - 05.2021
- Independent research study at the University of Central Florida
- Collected data and analyzed surveys based on new student satisfaction and how they adjust to college life
- Creating educational content and providing research material
Education
Bachelor of Science - Industrial/Organizational Psychology, Emergency Management & Homeland Security
University of Central Florida
Orlando, FL05.2022
Websites
Certification
- Google, 12/22, 10/23, Digital Marketing & E-commerce Certificate
- Udemy, 06/22, 12/22, Build Responsive Real-World Websites with HTML and CSS
- Other certifications – See Portfolio, slide 3, https://tinyurl.com/4srpj7xc
Timeline
Patient Care Specialist
Orlando Health
02.2022 - Current
Intake Team Leader
Orchid Medical
06.2021 - 02.2022
Lead Assistant Researcher
University of Central Florida
01.2021 - 05.2021
Bachelor of Science - Industrial/Organizational Psychology, Emergency Management & Homeland Security
University of Central Florida
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