Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Alec Drohan

Alec Drohan

Program Coordinator
Clinton Township,MI

Summary

Dynamic Program Coordinator with a proven track record at McLaren Health Care, excelling in program management and data analysis. Demonstrated ability to enhance program compliance and efficiency through critical thinking and effective collaboration. Skilled in EMR systems and fostering teamwork, consistently delivering projects that meet rigorous standards and improve operational outcomes.

Overview

9
9
years of professional experience

Work History

Program Coordinator

McLaren Health Care
11.2021 - Current
  • Designed program implementation and maintenance plan.
  • Monitored programming schedules, conformance to guidelines and quality.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Negotiated and managed contracts with several companies.
  • Developed and recommended policies and procedures for evaluating programs.
  • Perform data analysis and problem solving.
  • Monthly financial reporting and presentation to hospital CFO and CEO.
  • Responsible for overall health and compliance of program.
  • Manage 4 child site clinics as well as 25+ contracted pharmacies.

Compliance Analyst

McLaren Health Care
09.2020 - 11.2021
    • Stayed current with latest changes to applicable regulatory standards and company procedures.
    • Reviewed audit and monitoring reports related to consumer and client activities.
    • Assisted investigation and risk management teams with fraud investigations and risk identification.
    • Prepared documentation and records for upcoming audits and inspections.
    • Helped create training programs to handle system-wide issues and maintain compliance.
    • Kept informed regarding pending industry changes, trends or best practices.
    • Conducted periodic compliance audits and reviews to identify areas of improvement.

Pharmacy Technician

CVS Pharmacy
06.2015 - 09.2020
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Coordinated verification and filling of more than 250 daily prescriptions in high-volume retail pharmacy environment.

Education

Bachelor of Science - Nutrition And Health

Oakland University
Rochester, MI
05.2020

Skills

  • Critical thinking and creativity
  • Eligibility determination
  • Project and program management
  • Data analysis and reasoning
  • Teamwork and collaboration
  • Report preparation
  • Program optimization
  • Proactive mindset
  • Data management familiarity
  • Standard operating procedures
  • Excellent communication
  • EMR systems and HIPPA

Timeline

Program Coordinator

McLaren Health Care
11.2021 - Current

Compliance Analyst

McLaren Health Care
09.2020 - 11.2021

Pharmacy Technician

CVS Pharmacy
06.2015 - 09.2020

Bachelor of Science - Nutrition And Health

Oakland University

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Alec DrohanProgram Coordinator