Alec Duhaney

Sales Support and Customer Engagement:

Operational Support:

• Assist in identifying new business opportunities and developing strategies to increase sales and customer retention.
• Promote Penske’s truck rental services to both individual and business customers.
• Respond to customer inquiries and provide quotes for rentals.
• Develop strong customer relationships to ensure satisfaction and repeat business.

Staff Supervision and Leadership Development:

• Oversee the daily operations of the rental branch, ensuring all systems run smoothly.
• Help manage fleet availability and ensure trucks are clean, well-maintained, and ready for rent.
• Assist in coordinating vehicle maintenance schedules and managing inventory to meet customer demand.
• Ensure adherence to company policies and safety protocols in the daily operations.

Administrative Tasks:

• Work under the guidance of experienced managers to learn how to effectively supervise staff and operations.
• Gain leadership experience by helping to train and coach employees on sales techniques, operational processes, and customer service skills.
• Develop skills to manage the scheduling and workflow for a team of employees.

Performance Tracking and Goal Achievement:

• Handle paperwork related to truck rentals, such as contracts, insurance documents, and billing.
• Assist with the financial side of the business, ensuring accurate invoicing, payment processing, and reporting.
• Help prepare reports and track performance metrics to assess sales targets and operational efficiency.

Problem Solving and Conflict Resolution:

• Analyze sales data and key performance indicators (KPIs) to identify opportunities for growth.
• Work with the team to meet monthly or quarterly sales and operational goals.

• Maintained 100% accuracy in cash handling, ensuring financial integrity.
• Managed confidential client information and provided personalized banking support.
• Processed deposits, withdrawals, transfers, and loan payments.
• Delivered excellent customer service while adhering to company policies and financial regulations.

• Educated customers on the financial process of purchasing assets, particularly vehicles.
• Resolved client obstacles and complications efficiently, maintaining customer satisfaction.
• Managed client accounts, orders, and facilitated asset acquisitions.
• Developed strong relationships with clients to encourage repeat business and referrals.