Alec Elder
Fairview,TN
Summary
Dynamic Shift Manager with a strong focus on relationship building and team development. Skilled in training and mentoring employees, leading to optimized workflow and high employee morale. Committed to delivering exceptional service and achieving organizational goals through strategic planning.
Overview
4
4
years of professional experience
Work History
Shift Manager
Chick-fil-A
Nashville, TN
06.2022 - Current
- Supervised team members to ensure efficient service and adherence to quality standards.
- Implemented training programs for new staff, enhancing the onboarding process and operational consistency.
- Coordinated daily shift operations, optimizing workflow and maintaining high employee morale.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity and skill development.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Managed inventory levels to reduce waste and maintain product availability during peak hours.
- Resolved customer complaints promptly, improving satisfaction ratings and fostering positive dining experiences.
Education
No Degree - Architecture
Savannah College of Art And Design
Savannah, GA05-2030
No Degree - Architecture
Belmont University
Nashville, TN05-2030
High School Diploma -
Fairview Highschool
Fairview, TN05-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Relationship building
- Team development
Accomplishments
- Supervised a team of 80 staff members.
Languages
English
Native or Bilingual
French
Elementary
Timeline
Shift Manager
Chick-fil-A
06.2022 - Current
No Degree - Architecture
Savannah College of Art And Design
No Degree - Architecture
Belmont University
High School Diploma -
Fairview Highschool