Alec Gracey
Phoenix,AZ
Summary
Experienced professional with a strong background in customer service and interpersonal skills seeking an opportunity to utilize these skills in a supportive and community-oriented environment. Committed to active listening and understanding individual needs, I aim to create meaningful connections. By acknowledging the shared human experience, I strive to provide validation and empathy in all interactions.
Overview
13
13
years of professional experience
Work History
Server Trainer/ Banquet Captain
The Global Ambassador
11.2023 - Current
Server / Bartender / BEO Lead
Culinary Dropout
10.2018 - Current
- Executed knowledge of company standards in the process of serving over 100 guests per shift, focusing on creating connections with my guests
- Fostered trusting relationships with management, receiving the honor to become a certified trainer for new hires
- Formally trained new hires on menu items, computer software and company standards
- Entrusted to lead BEO services for large reserved parties, requiring ultimate professionalism and the ability to multitask
- Featured as "Dropout of the Week" on the company's Instagram page, highlighting my detailed work ethic and admirable trends in customer satisfaction
Bartender
HAUS MURPHY'S
05.2017 - 10.2018
- Exhibited guest service skills by educating customers on the company's unique food and beverage offerings
- Adhered to food and health standards by maintaining a clean and safe environment for guests and my team
- Exercised my knowledge in sales and inventory with my responsibility of recording alcohol stock
- Demonstrated caring customer service skills by modifying food and beverage orders dependent upon guests' personal preferences and/or severe allergies
Service Sales Representative
AUTO - CHLOR SYSTEMS
05.2016 - 04.2017
- Efficiently tackled my daily designed route including the servicing of dishwashers and stocking chemicals within commercial businesses
- Thoroughly inspected key working components within dishwashers, replacing parts as preventative maintenance
- Curated relationships with business owners, taking respectful advantage of additional opportunities to sell more product
- Demonstrated commitment to the company and their customers by attending sudden service calls while on call 24 hours a day for a week
Community Marketing Agent
WYNDHAM WORLDWIDE
04.2015 - 11.2016
- Collaborated with vendors to orchestrate exceptional activities and events
- Honed the ability to examine guests needs in order to accurately offer the right promotion for each attendee
- Coordinated weekly content calendars for upcoming events
- Strategized potential marketing tools to create online gravitation towards the company
- Exercised my gift of connecting with individuals to foster meaningful relationships
Phlebotomist
THERANOS
06.2014 - 09.2015
- Performed clinical specimen collection and processing duties
- Meticulously studied and operated advanced medical equipment
- Executed confidentiality by maintaining legal records and documentation
- Fostered a warm and comfortable environment for guests, recognizing the fears and anxieties warranted by medical operations
Manager
ST. VINCENT DE PAUL HOMELESS COUNTER SOCIETY
09.2011 - 05.2012
- Assisted homeless individuals by supporting them with basic necessities for their physical and mental health
- Executed leadership through the management of volunteers, orchestrating a functional workflow to exceed the expectations of those in need
- Shifted my own perspective, as well as volunteers' perspectives on the social issues negatively impacting members of our own society
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
Awards
- Certified trainer for new server employees, Culinary Dropout, 11/01/19
- Featured as 'Dropout of the Week', Culinary Dropout, 08/01/21
- Employee of The Month, Costco, 02/01/15
Timeline
Server Trainer/ Banquet Captain
The Global Ambassador
11.2023 - Current
Server / Bartender / BEO Lead
Culinary Dropout
10.2018 - Current
Bartender
HAUS MURPHY'S
05.2017 - 10.2018
Service Sales Representative
AUTO - CHLOR SYSTEMS
05.2016 - 04.2017
Community Marketing Agent
WYNDHAM WORLDWIDE
04.2015 - 11.2016
Phlebotomist
THERANOS
06.2014 - 09.2015
Manager
ST. VINCENT DE PAUL HOMELESS COUNTER SOCIETY
09.2011 - 05.2012