Alec Hanson
Leander,TX
Summary
Dynamic leader with a proven track record at Reliant Plumbing, enhancing team performance and customer satisfaction. Expert in operations management and problem resolution, I spearheaded strategies that significantly increased sales. Skilled in training and coaching, I excel in fostering strong relationships and driving profitability.
Overview
6
6
years of professional experience
Work History
General Manager
Reliant Plumbing
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Install Manager
Reliant Plumbing
11.2022 - 06.2023
- Used hand tools, power drills, multi-meters and watt meters.
- Utilized Software to maintain and update customer information, repair logs and inventory.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Conducted periodic maintenance inspections as stated by contract or customer.
Sales Plumber
Reliant Plumbing
03.2022 - 11.2022
- Installed and repaired plumbing systems to ensure efficient water flow and drainage.
- Improved safety by adhering to local plumbing codes and regulations.
- Diagnosed plumbing issues for effective solutions to complex problems.
- Enhanced customer satisfaction by providing prompt and reliable service.
Drains Supervisor
Daniels Plumbing
01.2019 - 03.2022
- Implemented training programs to enhance team performance and productivity.
- Improved team collaboration by facilitating effective communication and conflict resolution.
- Supervised daily operations to ensure adherence to organizational policies and procedures.
- Coordinated staff schedules, optimizing resource allocation and minimizing overtime.
Education
Pflugerville
Pflugerville, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Training and coaching
- Staff management
- Customer relations
- Training and development
- P&L management
- Troubleshooting expertise
- Project planning
- Sales expertise
- Risk management
Timeline
General Manager
Reliant Plumbing
07.2023 - Current
Install Manager
Reliant Plumbing
11.2022 - 06.2023
Sales Plumber
Reliant Plumbing
03.2022 - 11.2022
Drains Supervisor
Daniels Plumbing
01.2019 - 03.2022
Pflugerville