ALEC HAYDEN
Dresden,Maine
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. I enjoy being challenged and learning new tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager/ Heavy Equipment Repair
Frank Martin Sons Inc
02.2015 - 12.2023
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of 6 technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented key processes to increase efficiency. Maintained all Software Programs for supported OEM;s.
- Completed customer billing, Warranty Claims. Ordered all parts for Techs.
- Diagnose Breakdowns over the phone on Excavators, Forestry Equipment,.Tractors
- Schedule all repairs, Mobile and Shop
- Answer all Service Questions and calls.
- Oversee all Aspects of Service Department
Parts Counter Person Heavy Equipment
Heavy Machines Inc
01.2010 - 02.2015
-Unload freight trucks.
-Wait on Customers
-Build Hydraulic Hoses
-Order and Maintain Inventory
-Complete Purchase orders
-Unload Equipment
Education
No Degree - Business Management
Kennebec Valley Community Colledge
Fairfield, MEHigh School Diploma -
Skowhegan Area High School
Skowhegan, ME06.2010
Skills
- Customer Service Management
- Budget Control
- Multi-tasking
- Problem Solving
- Professional
- Dependable
- Forklift trained
- Heavy Equipment Operation and repair
- Team Player
- Strong Computer Skills
- Hands on
- Goal Oriented
Certification
Parker Hydraulic Assembly
Overhead Crane Operation
Forklift Safety
Timeline
Service Manager/ Heavy Equipment Repair
Frank Martin Sons Inc
02.2015 - 12.2023
Parts Counter Person Heavy Equipment
Heavy Machines Inc
01.2010 - 02.2015
No Degree - Business Management
Kennebec Valley Community Colledge
High School Diploma -
Skowhegan Area High School
Parker Hydraulic Assembly
Overhead Crane Operation
Forklift Safety
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