Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

George Wood

Irving,TX

Summary

Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.

Overview

45
45
years of professional experience

Work History

Repair Shop/Service Manager

Weirs Furniture
Farmers Branch, Texas
06.1997 - Current
  • Created standard operating procedures for all service functions.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Resolved customer complaints quickly and effectively.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules to keep shifts properly staffed.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Monitored employee performance through key metrics analysis.
  • Collaborated with customers to offer solutions to service needs.

Repair and Finishing Products Representative

Star Finishing Products
Chicago, IL
01.1993 - 06.1996
  • Provided customer service by answering product and service related questions.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Consistently met daily performance goals set by management team members.
  • Identified opportunities for cross-selling additional products or services.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Participated in training sessions designed to improve overall job performance.
  • Answered customer inquiries promptly and professionally.
  • Established relationships with existing customers to promote new product or service opportunities.
  • Developed proposals and quotes for clients based on their specific requirements.
  • Negotiated terms of agreements and closed sales with clients to meet revenue objectives.

Furniture Repair Technician/Shop Supervisor

Wickes Furniture
Arlington, TX
01.1988 - 05.1996
  • Inspected furniture pieces to determine repair needs and costs.
  • Replaced defective or worn-out parts with new ones.
  • Cleaned upholstery fabric to remove dirt and stains.
  • Worked closely with other technicians in order to meet deadlines efficiently.
  • Removed broken or damaged components from furniture items using hand tools.
  • Ensured that all safety regulations were followed while performing repairs.
  • Refinished furniture surfaces using sandpaper, paint, varnish, and other materials.
  • Performed spot repairs on leather furnishings by patching tears or holes.
  • Assisted in training new employees on proper techniques for repairing furniture.
  • Provided advice to customers regarding the best methods of caring for their furniture pieces.
  • Completed paperwork related to customer orders including invoices and work orders.
  • Maintained accurate records of repairs, parts used, and labor hours.
  • Applied protective coatings on newly repaired wooden surfaces.
  • Repaired structural damage to frames and joints using wood glue and clamps.
  • Selected paint, stain, lacquer and varnish, depending on wood type and surface conditions.
  • Sealed surfaces with lacquers and other compounds to protect finishes.
  • Used stripping tools and sandpaper to alleviate old varnish, finish and damaged parts.
  • Removed imperfections such as burrs or filled in depressions to meet quality standards for each piece.
  • Smoothed, shaped and touched up surfaces, preparing finish and bolstering integrity using sandpaper and grinders, putty, brushes and sprays.
  • Inspected damaged furniture to assess extent and determine optimal repair or restoration strategies.
  • Completed attractive, high-quality finishes by applying paint, oil or stain to wood grain.
  • Stripped old finishes and worn or damaged parts to make skilled repairs and restore optimal appearances.
  • Soaked cloth in paint thinner to remove leftover solvent.
  • Examined pieces to determine damage, deterioration and optimal restoration method.
  • Maintained inventory levels by ordering supplies as needed.
  • Inspected machines regularly to detect malfunctions or worn parts that need replacement or repair.
  • Reviewed financial statements to monitor budget expenditures.
  • Provided customer service to ensure customer satisfaction with products and services.
  • Evaluated employee performance against established goals and objectives.
  • Coordinated with other departments regarding delivery times of finished products.
  • Maintained accurate records of employee attendance and payroll data.
  • Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
  • Worked closely with vendors to obtain competitive pricing on materials used in production processes.

In Home Furniture Repair Technician

Custom Furniture Service
Dallas, TX
01.1980 - 01.1988
  • Inspected furniture pieces to determine repair needs and costs.
  • Cleaned upholstery fabric to remove dirt and stains.
  • Completed paperwork related to customer orders including invoices and work orders.
  • Provided advice to customers regarding the best methods of caring for their furniture pieces.
  • Reshaped bent metal components such as legs and arms of chairs and sofas.
  • Ensured that all safety regulations were followed while performing repairs.
  • Removed broken or damaged components from furniture items using hand tools.
  • Maintained accurate records of repairs, parts used, and labor hours.
  • Repaired structural damage to frames and joints using wood glue and clamps.
  • Delivered completed furniture items back to customers in a timely fashion.
  • Refinished furniture surfaces using sandpaper, paint, varnish, and other materials.
  • Tightened loose screws in furniture items for proper alignment.
  • Restored antique furniture pieces according to original specifications.
  • Replaced defective or worn-out parts with new ones.
  • Installed new hardware such as hinges, handles, locks, knobs.
  • Applied protective coatings on newly repaired wooden surfaces.
  • Performed spot repairs on leather furnishings by patching tears or holes.
  • Assisted in training new employees on proper techniques for repairing furniture.
  • Inspected damaged furniture to assess extent and determine optimal repair or restoration strategies.
  • Examined pieces to determine damage, deterioration and optimal restoration method.
  • Smoothed, shaped and touched up surfaces, preparing finish and bolstering integrity using sandpaper and grinders, putty, brushes and sprays.
  • Completed attractive, high-quality finishes by applying paint, oil or stain to wood grain.
  • Used stripping tools and sandpaper to alleviate old varnish, finish and damaged parts.
  • Soaked cloth in paint thinner to remove leftover solvent.
  • Removed imperfections such as burrs or filled in depressions to meet quality standards for each piece.
  • Sealed surfaces with lacquers and other compounds to protect finishes.
  • Stripped old finishes and worn or damaged parts to make skilled repairs and restore optimal appearances.
  • Selected paint, stain, lacquer and varnish, depending on wood type and surface conditions.

Education

High School Diploma -

Bryan Adams High School
Dallas, TX
05-1981

Skills

  • Schedule Management
  • Strategic business planning
  • Conflict Resolution
  • Shift Scheduling
  • Employee Training and Development
  • Proficient in [Software]
  • Inventory Management
  • Supply procurement
  • New Employee Hiring
  • Workplace Safety
  • Estimating and Quoting
  • Project Planning
  • Staff Supervision
  • Goal Setting
  • Performance Evaluations
  • Customer Service Management
  • Budget Control
  • Service Scheduling

Affiliations

  • I am an active member in the Benevolent and Protective Order of Elks and the current leader od a chapter with 400 members. We are very active in out community involved in Veterans Service, Drug Awareness Programs, Elder and Senior Services, Youth Activities and Scholarship Programs and a large part in operating a Special Needs Camp near Gonzales Texas.

Timeline

Repair Shop/Service Manager

Weirs Furniture
06.1997 - Current

Repair and Finishing Products Representative

Star Finishing Products
01.1993 - 06.1996

Furniture Repair Technician/Shop Supervisor

Wickes Furniture
01.1988 - 05.1996

In Home Furniture Repair Technician

Custom Furniture Service
01.1980 - 01.1988

High School Diploma -

Bryan Adams High School

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George Wood