Alec Jenks
Fair Oaks
Summary
Insurance professional with extensive experience at Real Senior Management, specializing in customer service and sales. Proficient in EHR systems and CRM tools, enhancing client satisfaction and optimizing operational processes. Notable for efficiently resolving complex issues and building strong client relationships, contributing to significant business growth.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Real Senior Management
Gold River
2024.03 - Current
- Coordinated events, seminars, and workshops to promote Medicare products.
- Assisted customers with selecting appropriate plans based on their needs.
- Attended trade shows, conferences, and other networking events related to healthcare benefits.
- Resolved customer complaints quickly and professionally.
- Utilized CRM software tools to track sales progress throughout the process.
IT Support Specialist
California Associate of Highway Patrol
Sacramento
2023.03 - 2023.08
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Patient Care Coordinator
Golden Bear Physical Therapy
2021.09 - 2023.01
- Manage Patients schedule on EHR System
- Make and receive phone calls regarding patients authorization, schedules, and verifications of benefits
- Work with clinic managers to help facilitate patient care
Administrative Assistant
CognitiveFX
2021.02 - 2021.06
- Take incoming and make outgoing phone calls to patients regarding treatment
- Schedule patients for treatment via Google Calendar
- Handle patient paperwork and enter information via Hubspot
- Data Entry
- Met with patients face to face at front desk to answer any questions
Insurance Verification Specialist & Manager
Serenity Mental Health Centers
2020.05 - 2021.02
- Obtain patient's insurance and find medical necessity criteria in order to submit prior authorizations.
- Work with team to overcome obstacles regarding patients and their insurance needs.
- Use EHR systems to obtain medical record information.
- Work with Office Manager to ensure quality assurance with patients visits
Insurance Agent
Clearlink Insurance Agency
2019.07 - 2020.05
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including medical and dental insurance or specialized policies.
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Health Insurance Agent
USHA Health Advisors
2019.03 - 2019.07
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Make outbound calls to individuals who have filled out forms stating interest in Health Insurance.
Direct TV Sales Rep
DirectTV
2018.09 - 2019.03
- Make outbound calls to Customer who have filled out a marketing survey, claiming they are interested in TV service (No Cold Calling)
Missionary
The Church of Jesus Christ of Latter-Day Saints
2016.08 - 2018.08
- Knock Door to Door, Conduct meaningful meetings for other missionaries, find people to teach about our church, and serve the community through projects and other means.
Skills
- Good Customer Service and Communication Skills
- Proficiency in Computer Skills
- Sales Skills
- Proficiency in Social Media
- Troubleshooting
- Fast Learner
- EHR Systems
- Knowledge of Insurance Companies
- Management skills
- Knows when to have fun
- Twitch Streaming Platform Affiliate
- SQL Database Basics
- Knowledge in computer software and hardware
References
- Scott Leishman, Former Mission President, 253-241-3321
- Katelyn Pedroza, Former Manager, 801-763-3080, kpedroza@afcity.net
- Heather Swasey, Serenity Mental Health Centers, 801-623-8861
Timeline
Insurance Agent
Real Senior Management
2024.03 - Current
IT Support Specialist
California Associate of Highway Patrol
2023.03 - 2023.08
Patient Care Coordinator
Golden Bear Physical Therapy
2021.09 - 2023.01
Administrative Assistant
CognitiveFX
2021.02 - 2021.06
Insurance Verification Specialist & Manager
Serenity Mental Health Centers
2020.05 - 2021.02
Insurance Agent
Clearlink Insurance Agency
2019.07 - 2020.05
Health Insurance Agent
USHA Health Advisors
2019.03 - 2019.07
Direct TV Sales Rep
DirectTV
2018.09 - 2019.03
Missionary
The Church of Jesus Christ of Latter-Day Saints
2016.08 - 2018.08