Alec Motley
Overland Park
Summary
I have worked in the Service industry for 10+ Years. I stated as a server and worked my up from lead Server to Management. Have found success in Full Service and Fast casual. Building a strong team that continues to thrive. Have a passion for training and continued development
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Old Chicago Pizza
Olathe, KS
05.2025 - Current
- Led service operations to enhance customer satisfaction and streamline workflows.
- Implemented training programs for staff to improve service quality.
- Managed scheduling and staffing to align with peak service hours and operational demands.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
General Manager (GM)
Panera Bread, Flynn Restaurant Group
Overland Park, KS
09.2018 - 05.2025
- Run a successful and profitable café. Control finances and build a strong team.
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Sales representative
KC Hopps Ltd
01.2018 - 04.2018
- Planned events at multiple locations and reached out to new to find new clients and leads
- Met with Clients to plan menus and expectations for events.
Restaurant manager
Blue Moose
Prairie Village, KS
09.2015 - 04.2018
- Bar and Events Manager.
Server
Blue Moose
Prairie Village, KS
02.2010 - 09.2015
- Worked up to Lead server and training new staff.
Education
None - Mechanical Engineering
Olivet Nazarene University
Bourbonnais, IL12.2009
Skills
- Customer relations
- Microsoft office
- Problem Resolution
- Management (10 years)
- Fast Food
- Positive attitude
- Team collaboration and leadership
- Quality assurance
Certification
ServSafe
Timeline
Service Manager
Old Chicago Pizza
05.2025 - Current
General Manager (GM)
Panera Bread, Flynn Restaurant Group
09.2018 - 05.2025
Sales representative
KC Hopps Ltd
01.2018 - 04.2018
Restaurant manager
Blue Moose
09.2015 - 04.2018
Server
Blue Moose
02.2010 - 09.2015
None - Mechanical Engineering
Olivet Nazarene University