Grant Way
Neola,IA
Summary
Results-oriented professional with a diverse background encompassing cashier, bartender, and managerial roles within the hospitality sector. Demonstrated ability to excel in fast-paced environments, consistently delivering exceptional customer service and optimizing operational efficiency. Adept at leveraging hands-on experience and strategic insight to enhance customer experiences. Seeking to leverage this unique skill set to continue driving growth and success as a dedicated manager.
Overview
3
3
years of professional experience
Work History
Service Manager
Hy-Vee
12.2022 - Current
- Resolve customer complaints
- Supervise and instruct employees
- Coordinate with other departments to achieve communal tasks
Residential Assistant
Iowa Western Community College
08.2023 - Current
- Log and file incident reports, detailing significant occurrences during assigned shifts.
- Maintain positive peer-leader relationships and support the goals of each resident.
- Aid residents in completing daily routines of care and activities.
Bartender
Quail Run Golf Course
07.2022 - 10.2022
- Maintained positive relationships with customers
- Served high volumes of customers
- Kept a sanitary environment
Cashier
Blue Cow Market
07.2020 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - General Education
Iowa Western Community College
Council Bluffs, IA04.2024
High School Diploma -
Tri-Center High School
Neola, IA05.2022
Skills
- Customer Service
- Staff Management
- Employee Relations
- Customer Relations
- Task Delegation
- Time Management
Timeline
Residential Assistant
Iowa Western Community College
08.2023 - Current
Service Manager
Hy-Vee
12.2022 - Current
Bartender
Quail Run Golf Course
07.2022 - 10.2022
Cashier
Blue Cow Market
07.2020 - 07.2022
Associate of Arts - General Education
Iowa Western Community College
High School Diploma -
Tri-Center High School
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