Alec Kessler
Peoria,AZ
Summary
Dynamic professional with extensive experience in client communication and a proven ability to accommodate diverse requests. Successfully led a team of 15 field technicians, expertly managing daily schedules to ensure seamless operations and optimal service delivery. Strong organizational skills and a commitment to excellence consistently result in high levels of client satisfaction. Adept at fostering teamwork and enhancing productivity in fast-paced environments.
Reliable dispatch professional with strong background in coordinating logistics and managing dispatch operations. Known for collaborative approach and achieving high levels of efficiency. Highly adaptable and trusted by teams to meet changing demands.
Overview
7
7
years of professional experience
Work History
Lead Dispatcher
ACS Services, LLC.
11.2024 - Current
- Oversaw daily dispatch operations, ensuring timely and efficient resource allocation.
- Supervised approximately 15 field technicians, organizing daily schedules.
- Handled client requests via email and phone for scheduling.
- Collaborated with internal project managers to align client and field technician objectives.
- Ensured technicians could adjust their schedules effectively.
- Coordinated with laboratory staff to obtain client updates.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Laboratory Technician
ACS Services, LLC.
10.2024 - 11.2024
- Conducted routine laboratory tests to ensure sample integrity and compliance with safety protocols.
- Assisted in maintaining laboratory equipment, ensuring proper functioning and adherence to maintenance schedules.
- Documented test results accurately and efficiently, contributing to timely reporting for research projects.
- Tested soils for optimal moisture density for field work.
- Evaluated testing methods regularly, recommending adjustments to enhance accuracy and reliability of results.
Business Development Center Representative
Arrowhead Honda
09.2022 - 09.2024
- Managed inbound customer inquiries to ensure timely and accurate responses.
- Developed knowledge of product offerings to effectively assist clients with their needs.
- Collaborated with sales team to streamline communication processes and improve customer satisfaction.
- Utilized CRM software to track interactions and maintain up-to-date customer records.
- Provided support in scheduling appointments, enhancing operational efficiency for the team.
- Maintained detailed records of client interactions within CRM systems, ensuring accurate information was readily available for future reference.
- Communicated complex product offerings effectively to clients, demonstrating the value proposition and addressing any concerns or objections raised.
Customer Service Representative
McKesson
09.2018 - 08.2022
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Met all customer call guidelines including service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Electrical Apprentice
Austin Electric Services LLC
06.2018 - 08.2018
- Worked under supervision of electricians to learn trade and develop electrical knowledge.
- Boosted job efficiency and customer satisfaction by maintaining organized and clean job sites.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Adhered to work site safety protocols and reported potential hazards.
- Collaborated in team environment to accomplish projects.
- Promoted commitment to safety standards and OSHA requirements
- Used hand and power tools and diagnostic equipment to complete various aspects of jobs.
Education
Associate of Science - Business Management
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05.2024
High School Diploma -
Sandra Day O'connor High School
Glendale, AZ05.2018
Skills
- Strong team player
- Professional telephone demeanor
- Dispatching field personnel
- Verifying coverage
- Scheduling expertise
- Monitoring field personnel
- Strong leadership
- Improving operations
- Attention to detail
- Stress tolerance
- Schedule coordination
- Equipment management
- Complaint resolution
- Order fulfillment
- Quick learner
- Dependable and reliable
- Adherent
Timeline
Lead Dispatcher
ACS Services, LLC.
11.2024 - Current
Laboratory Technician
ACS Services, LLC.
10.2024 - 11.2024
Business Development Center Representative
Arrowhead Honda
09.2022 - 09.2024
Customer Service Representative
McKesson
09.2018 - 08.2022
Electrical Apprentice
Austin Electric Services LLC
06.2018 - 08.2018
Associate of Science - Business Management
Maricopa Community Colleges, Rio Salado Community College
High School Diploma -
Sandra Day O'connor High School
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