Excel
Alec Smith
Onalaska,WI
Summary
Dynamic Operations Supervisor with a proven track record at National Seating and Mobility, excelling in performance monitoring and client relations. Enhanced operational efficiency through effective task delegation and staff supervision, leading to improved customer satisfaction. Skilled in inventory control and adept at fostering teamwork under pressure.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
National Seating and Mobility
04.2024 - Current
- Supervised daily operations to ensure efficient workflow and compliance with safety standards.
- Coordinated staff schedules to optimize resource allocation and maintain productivity levels.
- Conducted performance evaluations for team members to identify areas for development and improvement.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Completed biweekly payroll for four employees.
Senior Technician
National Seating and Mobility
08.2023 - 04.2024
- Oversaw installation and maintenance of mobility equipment, ensuring compliance with safety standards.
- Trained technicians on best practices for equipment repair and customer service interactions.
- Diagnosed problems in different types of equipment by applying technical knowledge and troubleshooting skills.
- Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
- Received and assembled all new equipment
Technician
National Seating and Mobility
06.2021 - 08.2023
- Operated and maintained specialized equipment for seating and mobility solutions.
- Provided technical support during installations, ensuring customer satisfaction with products.
- Documented service records and maintenance logs for accurate tracking of equipment usage.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
High School Diploma -
Bangor High School
Bangor, WI06.2012
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer service
- Teamwork and collaboration
- Multitasking
- Calm under pressure
- Inventory control
- Client relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancement401k matchStock Options / Equity / Profit SharingSoftware
Outlook
Power Bi
Teams
Word
Languages
English
Native or Bilingual
Timeline
Operations Supervisor
National Seating and Mobility
04.2024 - Current
Senior Technician
National Seating and Mobility
08.2023 - 04.2024
Technician
National Seating and Mobility
06.2021 - 08.2023
High School Diploma -
Bangor High School