Alec Smith
Grand Rapids,MI
Summary
- Sales and operations leader with 5+ years of experience closing high-value B2B deals and owning P&L results. Proven track record of exceeding quota. Currently leads a healthcare clinic and reports to private equity stakeholders, backed by U.S. Army leadership experience.
Overview
11
11
years of professional experience
Work History
Clinic Sales Director
Mantality Health
Grand Rapids, Michigan
05.2025 - Current
- Own clinic performance end to end, including P&L management, budgeting, and revenue growth.
- Drive revenue by presenting treatment options for testosterone, peptide, and GLP therapies, and by converting new and returning patients.
- Track sales KPIs, retention, and performance metrics, and consistently exceed clinic goals.
- Partner directly with private equity stakeholders on financial reporting, growth strategy, and performance targets.
- Lead a medical team to deliver efficient patient flow and high service standards.
- Oversee daily operations, including scheduling, medication ordering, payments, and inventory, while maintaining full HIPAA compliance.
Account Manager
Metro Signs & Lighting
Grand Rapids, MI
05.2024 - 05.2025
- Increased service side of business from 8 jobs to over 35 jobs per month.
- Managed client accounts, maintaining responsive communication and long-term service relationships.
- Coordinated projects with service managers, designers, and installation crews to ensure seamless execution and improve client satisfaction.
- Developed accurate quotes and proposals for signage and lighting projects.
- Average deal size of $30,000-$150,000
- Facilitated collaboration and communication among stakeholders at various levels.
Account Manager
Cintas
Grand Rapids, Michigan
05.2023 - 05.2024
- Achieved Summit Club recognition by consistently exceeding sales targets across all quarters in FY24.
- Exceeded monthly and quarterly sales quotas, consistently ranking among top performers in sales team of 100 in the region.
- Developed and implemented strategic sales plans that acquired new B2B accounts, aligning efforts with company objectives to drive growth.
- Sold over $1.5 million in contracts in one year.
- Conducted market research to identify new opportunities and create detailed target customer profiles, improving targeted prospecting efforts.
Policy Specialist
Google
Ann Arbor, Michigan
03.2022 - 01.2023
- Demonstrated expertise in policy enforcement by reviewing and managing 5,000+ unique IDs through channel and video reviews as a part of Team Wolverine, YouTube's in-house pilot content moderation team.
- Consistently met or exceeded core metrics within the GV vertical, resulting in recognition and opportunities to contribute to high-level projects and queues.
- Achieved a dedicated daily video review role in Tier 2.5 workflow, reserved for specialists who consistently surpassed OKRs (Objectives and Key Results).
- Collaborated closely with a Quality Analyst (QA) in conducting biweekly analyses on Golden Set sample IDs, providing valuable insights, and submitting root cause analyses (RCAs) to drive policy improvements and error resolution within the GV vertical.
National Account Executive
Olly Olly Digital
Charlotte, North Carolina
02.2021 - 03.2022
- Managed full sales process from lead generation to closing, enhancing customer satisfaction and retention.
- Implemented multi-threading sales strategies that increased deal closure rates.
- Closed weekly deals ranging from $1,000 to $10,000, contributing to overall sales targets.
- Partnered with stakeholders to enhance product sales through targeted SEO, Google ad campaigns, and optimized paid search strategies.
Sniper Team Leader
US Army
Honolulu, Hawaii
09.2015 - 02.2019
- Awards and commendations: Achieved Top Shot recognition at US Army Sniper School by attaining highest marksmanship score, demonstrating exceptional shooting proficiency., Graduated with honors from US Army Sniper School, achieving highest score in academics, reflecting strong tactical knowledge and commitment to excellence., Received Expert Infantryman Badge, signifying mastery of infantry skills and effective combat readiness., Army Achievement Medal(x2), National Defense Service Medal, Global War on Terrorism Medal, Army Service Ribbon, Overseas Service Ribbon
- Led Army sniper team during reconnaissance and direct-action missions
- Planned missions with infantry commanders and intelligence personnel
- Military record and references available upon request
Skills
- P&L Management
- Sales Target Achievement
- Sales Performance Metrics
- Full-Cycle B2B Sales
- Strategic Account Management
- Contract Negotiation
- Patient-Centric Selling
- Lead generation
- Cross-Functional Collaboration
- Stakeholder management
Timeline
Clinic Sales Director
Mantality Health
05.2025 - Current
Account Manager
Metro Signs & Lighting
05.2024 - 05.2025
Account Manager
Cintas
05.2023 - 05.2024
Policy Specialist
Google
03.2022 - 01.2023
National Account Executive
Olly Olly Digital
02.2021 - 03.2022
Sniper Team Leader
US Army
09.2015 - 02.2019