Alec Steinfeldt
Bristol
Summary
Analyst skilled in quality assurance and effective communication. Maintained a 99%+ accuracy rate while processing client documents and addressing quality issues with production teams, contributing to streamlined operations and enhanced compliance. Diligent Quality Auditor with fair approach and strong attention to detail. Reduces errors and increases conformance by conducting thorough audits and routine reviews. Focused on helping root out systematic errors and improve consistency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Auditor / Analyst
Willis Towers Watson
Hartford
05.2025 - Current
- Collaborated with production teams to address quality issues promptly.
- Trained new employees on quality assurance protocols and best practices.
- Collaborated with production staff to resolve quality issues in a timely manner.
- Review and audit high-volume documents to ensure accuracy, consistency, and compliance with internal and regulatory standards.
- Identify errors, missing information, and formatting issues before final submission, reducing processing mistakes, and improving workflow quality.
- Collaborate with management and department leads to correct errors, update procedures, and resolve discrepancies in a timely manner.
- Achieve and maintain a 99.6% quality benchmark through precise document auditing and compliance review.
Assistant Client Service Specialist
Willis Towers Watson
Hartford
11.2024 - 05.2025
- Processed client documents according to established company, regulatory, and quality standards, ensuring accuracy and timely completion.
- Communicated with supervisors and management to escalate issues, clarify procedures, and ensure proper resolution of complex cases.
- Maintained a 99%+ accuracy rate, consistently meeting departmental quality expectations, and contributing to overall workflow efficiency.
- Supported client service operations by ensuring documents were properly completed, routed, and compliant with internal guidelines.
Store Manager
UPS
West Hartford
09.2019 - 10.2024
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment for optimal availability.
- Trained and mentored staff on customer service best practices and operational procedures.
- Led team meetings to address challenges and promote a positive work environment.
- Monitored sales performance and provided feedback to improve team effectiveness.
- Developed schedules to optimize staff coverage during peak hours and events.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Improved sales goals pushing store from a bronze-silver tier up to a gold tier status.
Bakery Assistant
Crown Cafe & Market
West Hartford
09.2018 - 08.2019
- Prepared a variety of baked goods including breads, pastries, and cakes.
- Assisted customers with product selections and answered their inquiries.
- Maintained cleanliness and organization in the bakery area and displays.
- Operated baking equipment and tools to ensure optimal functionality.
- Collaborated with team members to fulfill daily production needs efficiently.
- Followed food safety guidelines to ensure compliance with health regulations.
Education
Associate of Science - Business Administration And Management
Tunxis Community College
Farmington, CT05-2026
High School Diploma -
Hall High School
West Hartford, CT05-2021
Skills
- Quality assurance
- Document auditing
- Team collaboration
- Effective communication
- Problem resolution
- Standards compliance
- Customer focus
- Workflow planning
- Problem-solving abilities
- Analytical thinking
Certification
- Property & Casualty Licensed In all 50 states
- In Process of Life & Health Licensing
Languages
Spanish
Limited
French
Limited
References
References available upon request.
Timeline
Quality Auditor / Analyst
Willis Towers Watson
05.2025 - Current
Assistant Client Service Specialist
Willis Towers Watson
11.2024 - 05.2025
Store Manager
UPS
09.2019 - 10.2024
Bakery Assistant
Crown Cafe & Market
09.2018 - 08.2019
Associate of Science - Business Administration And Management
Tunxis Community College
High School Diploma -
Hall High School