Alec Steinfeldt
Ellington,CT
Summary
Ambitious insurance professional specializing in contract & commercial surety with a proven ability to manage complex books of business, oversee renewals and billing, and deliver exceptional client service. Experienced in partnering with clients, producers, and underwriters to provide timely bond solutions while maintaining accuracy and operational efficiency. Known for strong analytical skills, relationship management, and a commitment to delivering outstanding results in a fast-paced environment.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Surety Account Manager
Willis Towers Watson
Hartford, Connecticut
02.2026 - Current
- Manage a diverse portfolio of contract and commercial surety accounts, providing end-to-end service throughout the bond lifecycle.
- Oversee bond renewals, new bond requests, endorsements, cancellations, and policy maintenance while ensuring timely processing.
- Collaborate with underwriters, producers, and carriers to obtain bond approvals, negotiate terms, and facilitate timely issuance.
- Monitor renewal pipelines and proactively communicate with clients to ensure uninterrupted bond coverage.
- Managed books of business by tracking account activity, identifying service needs, and enhancing client retention.
- Coordinated day-to-day client servicing by promptly responding to requests, resolving issues, and strengthening client relationships.
- Analysis of bond forms, contracts, and supporting documentation to ensure compliance with underwriting and contractual requirements.
QUALITY AUDITOR/ANALYST
Willis Towers Watson
Hartford, Connecticut
04.2025 - 02.2026
- Ensured adherence to industry standards in all operations.
- Developed structured plans to optimize workflow efficiency.
- Applied critical thinking to resolve operational challenges.
- Employed analytical skills to assess data trends.
- Collaborated with production teams to promptly resolve quality issues, enhancing overall product standards.
- Reviewed and audited high-volume documents for accuracy, consistency, and compliance with internal and regulatory standards, ensuring quality benchmarks were met.
- Identify errors, missing information, and formatting issues before final submission, reducing processing mistakes, and improving workflow quality.
- Collaborated with management and department leads to correct errors, update procedures, and efficiently resolve discrepancies, improving process integrity.
- Achieve and maintain a 99.6% quality benchmark through precise document auditing and compliance review.
ASSISTANT CLIENT SERVICE SPECIALIST
Willis Towers Watson
Hartford, Connecticut
10.2024 - 04.2025
- Processed client documents according to established company, regulatory, and quality standards, ensuring accuracy and timely completion.
- Communicated with supervisors and management to escalate issues, clarify procedures, and ensure proper resolution of complex cases.
- Maintained a 99%+ accuracy rate, consistently meeting departmental quality expectations, and contributing to overall workflow efficiency.
- Supported client service operations by ensuring documents were properly completed, routed, and compliant with internal guidelines.
STORE MANAGER
UPS
West Hartford, Connecticut
08.2019 - 09.2024
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment for optimal availability.
- Trained and mentored staff on customer service best practices and operational procedures.
- Led team meetings to address challenges and promote a positive work environment.
- Monitored sales performance and provided feedback to improve team effectiveness.
- Developed schedules to optimize staff coverage during peak hours and events.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Improved sales goals pushing store from a bronze-silver tier up to a gold tier status.
Education
Associate of Science - Business Administration And Management
Tunxis Community College
11-2026
High School Diploma -
Hall High School
05-2021
Skills
- Quality assurance
- Document auditing
- Team collaboration
- Effective communication
- Problem resolution
- Customer service
- Data analysis
- Workflow planning
- Client relationship management
- Excellent communication skills
Certification
- Property & Casualty Licensed, In all 50 states
- Life & Health Licensing, In Process
Languages
- Spanish, Limited
- French, Limited
Timeline
Surety Account Manager
Willis Towers Watson
02.2026 - Current
QUALITY AUDITOR/ANALYST
Willis Towers Watson
04.2025 - 02.2026
ASSISTANT CLIENT SERVICE SPECIALIST
Willis Towers Watson
10.2024 - 04.2025
STORE MANAGER
UPS
08.2019 - 09.2024
High School Diploma -
Hall High School
Associate of Science - Business Administration And Management
Tunxis Community College