Alec Thompson
Dallas,TX
Summary
Professional with experience in sales and technical client support, specializing in consultative solution development and customer relationship management. Proven ability to identify customer needs, communicate complex information clearly, and drive business growth through new and existing accounts. Adept at managing the full sales cycle while supporting technical applications and ensuring a high level of customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Sales Representative
Trace Analytics LLC
Austin, TX
09.2019 - Current
- Partner with clients to evaluate compressed air and gas systems, positioning testing solutions to meet quality, compliance, and operational goals.
- Drive new business through outbound reach, referrals, and distributor partnerships while expanding existing accounts.
- Manage full sales cycle from initial discovery through proposal, follow up, and close.
- Identify customer pain points and recommend tailored testing solutions.
- Present technical findings and translate reports into clear, actionable insights for customers.
- Support testing programs aligned with ISO 8573 standards and industry frameworks including SQF, BRC, and FDA expectations.
- Advise customers on breathing air compliance requirements including OSHA, NFPA, and CGA Grade D standards.
- Coordinate sampling logistics and train customer on proper sampling techniques to ensure accurate results and strong customer experience.
- Collaborate cross functionally with lab and quality teams to ensure timely reporting and customer satisfaction.
- Maintain and grow long term client relationships through consistent communication and value driven follow up.
- Represent company at industry trade shows, engaging prospects to generate new business while nurturing relationships with existing customers.
- Deliver webinar presentations to educate technical topics and promote service offerings.
Banking Roles
Broadway Bank & Bank of America
2014 - 2019
- Delivered customer support in fast paced environments with a focus on accuracy and problem resolution.
- Investigated and resolved client issues related to accounts and transactions.
- Developed strong communication and organizational skills while managing multiple priorities.
Lawn & Garden Specialist
Lowe's Home Improvement
2013 - 2014
- Assisted customers with product selection and basic troubleshooting of outdoor equipment.
- Stocked and organized inventory, including handling heavy equipment.
- Maintained store displays and ensured operational readiness of the sales floor.
Education
High School Diploma -
Anna High School
Skills
- Full Sales Cycle Management
- Consultative / Solution Based Selling
- Lead Generation & Pipeline Development
- Account Management & Client Retention
- Relationship Building
- Technical Communication & Simplification
- Presenting & Reporting
- Problem Solving & Objection Handling
- CRM Management
- Process Coordination & Logistics
- Customer Training & Support
Timeline
Sales Representative
Trace Analytics LLC
09.2019 - Current
Banking Roles
Broadway Bank & Bank of America
2014 - 2019
Lawn & Garden Specialist
Lowe's Home Improvement
2013 - 2014
High School Diploma -
Anna High School