Alec Yaksich
Digital Content Operations
Bennington,NE
Summary
Technology and data systems specialist with a strong track record of achievement in a variety of technology and business environments. History of exceptional communication and customer service including many different user groups from consumers to executives. Experienced at managing highly sensitive and complex information in a stressful and time-sensitive environment. Eager to find a company where I can use my current skills and experience as well as learn and grow with a highly successful professional organization.
Overview
6
6
years of professional experience
Work History
Digital Content Operations
Fox Corporation
Los Angeles, CA
03.2021 - Current
- Managed content curation for FOXNOW/fox.com using MPX DAM, creating collections, featured items, and promotional banners.
- Led content operations across multiple platforms including web, iOS, FireTV, Roku, Android, Vizio, and other interfaces for FOXNOW/fox.com platform.
- Demonstrated advanced skill with metadata/artwork requirements, characteristics, frame rates, bitrates, & audio specs
- Consistently upheld comprehensive grasp of optimal protocols in handling data security pertaining to sensitive and confidential information.
- Successfully led multiple PPVs for my team
- Operated on MLB, NFL, CBK, CFB, WCVB, WCBK, plus more. Also operated FIFA World Cup, Westminster Dog Show, World Series, and more!
- Managed FoxSports/Fox Entertainment VOD schedule, added and removed events daily, and decided what aired.
- Served as lead in creating and managing a library of 80+ series detail pages, specials, and metadata related to FOX
entertainment - Served as main liaison connecting FOX Entertainment's Content Operations team with external stakeholders, utilizing adept stakeholder management to address concerns, oversee projects, and offer regular progress updates.
- Manage editorial rights with fox.com. Create static and video banners as well as collections. Create show pages and manage them as well.
- Worked close with graphics team to keep art in flow for sports and entertainment.
Technical Support Associate
EMS
Omaha, Nebraska
12.2019 - 03.2021
- Patched software and installed new versions to eliminate security problems and protect data.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Server
South Creek
Blair, Nebraska
08.2019 - 11.2019
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Associate Consultant
The Rush Market
Omaha, Nebraska
11.2017 - 08.2019
- Led various projects under guidance and supervision of chief consultant.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
Education
Certificate - Front/Back-end Developer
Midland University
Fremont, NE 08.2020 - 11.2020
Certificate: Information Technology - Information Technology
Google IT Support Program
Online 01.2019 - 08.2019
Some College (No Degree) - Business Administration And Management
Metropolitan Community College
Omaha, NE 05.2001 - 01.2019
Skills
Database management
Customer service
Programming(JavaScript,Angular,HTML5,CSS,Nodejs)
Conceptual understanding
API design knowledge
Detail oriented
Project management
CMS & CRM Expertise
B2B Software Experience
Timeline
Digital Content Operations
Fox Corporation
03.2021 - Current
Certificate - Front/Back-end Developer
Midland University
08.2020 - 11.2020
Technical Support Associate
EMS
12.2019 - 03.2021
Server
South Creek
08.2019 - 11.2019
Certificate: Information Technology - Information Technology
Google IT Support Program
01.2019 - 08.2019
Associate Consultant
The Rush Market
11.2017 - 08.2019
Some College (No Degree) - Business Administration And Management
Metropolitan Community College
05.2001 - 01.2019