Aleca Starr
Portland,OR
Summary
I am looking to bring my passion for exceptional hospitality to Delta Air Lines as a Flight Attendant. For me, customer service means truly taking care of people, anticipating their needs, and making every passenger feel valued and comfortable from the moment they board. While my primary goal is always to create an upscale, welcoming experience, I am equally dedicated to cabin safety. In my past roles, I’ve mastered the art of watching out for guests' well-being, stepping in smoothly and politely when service limits are reached, and handling difficult situations with a calm, friendly attitude that keeps the atmosphere positive.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Carlton Corners
Carlton, OR
07.2024 - Current
- Moved past basic customer service to build authentic, memorable connections with guests, turning routine interactions into personalized hospitality experiences that built rapport with my regulars.
- Turned challenging guest interactions into positive outcomes through active listening, empathy, and effective problem-solving.
- Handled delicate situations with high emotional intelligence, quietly and politely denying service to over intoxicated patrons without causing embarrassment.
- Went out of my way to make every customer feel like family the second they walked into Carlton Corners creating a warm, familiar neighborhood vibe that turned casual diners or travelers into absolute regulars.
Barista
Starbucks
McMinnville, OR
04.2021 - 06.2023
- Actively looked for small ways to brighten someone's day—whether by writing a encouraging note on a cup, surprising a child with a specific treat, or just sharing a laugh—leaving a lasting impression that ensured customers left happy and eager to return.
- Developed excellent physical balance, spatial coordination, and speed while navigating a packed, fast-moving espresso bar, preparing me well for narrow airplane aisles and fluid cart operations.
- Read subtle body language quickly to spot guests who felt anxious, rushed, or overwhelmed by their morning, using a soft voice, patient communication, and gentle check-ins to bring them comfort and peace of mind.
- Kept a cheerful, steady attitude during hectic high-volume rushes and unexpected equipment delays, ensuring that the customer experience never suffered when things got stressful.
Education
High School Diploma -
Western Christian High School
Salem, OR06.2018
Skills
- Customer service
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
- Prioritizes safety of customers
Certification
-OLCC
-Food Handlers license
Timeline
Waitress
Carlton Corners
07.2024 - Current
Barista
Starbucks
04.2021 - 06.2023
High School Diploma -
Western Christian High School