Alec Gillespie
Overland Park,KS
Summary
Personable and dedicated Customer Service Representative with extensive experience in the security industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Armed Security Officer
Metro Public Safety And Investigations
10.2023 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Direct Support Professional
Share and Care
11.2022 - 05.2023
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
Detention Officer
Henry County Sheriff's Office
12.2021 - 11.2022
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Attended court hearings related to inmates under supervision when requested by supervisors.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Transported and escorted inmates to hospitals, court and other institutions.
Security Officer
Metro Public Security and Investigations
02.2021 - 11.2021
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Operated communication systems between officers stationed throughout the facility.
- Guarded restricted areas to prevent unauthorized entry.
Security Supervisor
GardaWorld Security
06.2019 - 01.2021
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Self-Checkout Attendant
Walmart
01.2019 - 06.2019
- Ensured proper operation of self-checkout machines by troubleshooting technical issues.
- Monitored and maintained checkout lanes to ensure customer satisfaction.
- Checked customers' identification for age restricted items.
- Processed cash, check and credit card payments accurately.
- Provided excellent customer service at all times in a friendly manner.
- Demonstrated product knowledge to answer questions and provide assistance when needed.
- Maintained cleanliness of checkout area, including wiping down counters and equipment surfaces regularly.
- Inspected shopping bags for security purposes before allowing customers to leave the premises.
Education
High School Diploma -
Clinton High School
Clinton05.2019
Skills
- Appointment Scheduling
- Client Documentation
- Direct Patient Care
- Transportation
- Complaint Resolution
- Mentoring
- Documentation and Reporting
- Cash Handling
- Client Service
- Shift Scheduling
- Team Supervision
- Emergency Management
- Document Management
- CCTV Surveillance
- Crime Prevention
- High Level of Integrity
- Report Writing
- Weapons Training
- Conflict De-Escalation
- First Aid and CPR Certified
- Military Experience
- Body armor usage
- Public Safety
- Guest Relations
- Incident documentation
- Emergency Response
Timeline
Armed Security Officer
Metro Public Safety And Investigations
10.2023 - Current
Direct Support Professional
Share and Care
11.2022 - 05.2023
Detention Officer
Henry County Sheriff's Office
12.2021 - 11.2022
Security Officer
Metro Public Security and Investigations
02.2021 - 11.2021
Security Supervisor
GardaWorld Security
06.2019 - 01.2021
Self-Checkout Attendant
Walmart
01.2019 - 06.2019
High School Diploma -
Clinton High School
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