An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Cahier/Server
Jamaica House Bar And Restaurant
12.2021 - Current
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain a positive reputation.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
Checked guests' identification before serving alcoholic beverages.
Inspected dishes and utensils for cleanliness.
Home Health Aide
Mind And Mobility Home Care
01.2023 - 09.2023
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Performed laundry, grocery shopping, and other light housekeeping duties as instructed by the client.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Provided mobility assistance such as walking and regular exercising.
Monitored changes in clients' conditions to report concerns to the supervisor.
Communicated regularly with clients' families to provide updates on health and well-being.
Administered medications in accordance with doctor's instructions.
Bartender
Hazel Bar
03.2020 - 12.2021
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Maintained impeccably clean, attractive, and well-stocked bar area.
Practiced safe work habits, wearing protective equipment, and consistently following MSDS and OSHA standards.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
High School Diploma -
Albert Town High School
Jamaica
07.2005
Skills
excellent communication skills
computer skills
Excel Under Pressure
Price Memorization
Server Training
Age Verification
Warm and Friendly
Natural Leadership
Bill Computation
Bus Tables
Conflict and Complaint Resolution
Dining Room Cleaning and Upkeep
Timeline
Home Health Aide
Mind And Mobility Home Care
01.2023 - 09.2023
Cahier/Server
Jamaica House Bar And Restaurant
12.2021 - Current
Bartender
Hazel Bar
03.2020 - 12.2021
High School Diploma -
Albert Town High School
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