Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Caroline Doley

Wilmington,NC

Summary

Proven in delivering exceptional customer service and enhancing the dining experience, I excelled at Firebirds Wood Fired Grill by mastering upselling and superb time management. Leveraging excellent communication and problem-solving skills, I consistently met deadlines and exceeded customer expectations, showcasing a service-oriented and positive professional attitude. I learned excellent communication skills throughout my jobs in restaurants.

Overview

2
2
years of professional experience

Work History

Ice Cream Server (seasonal)

Ice Box creamery
Spotsylvania, Virginia
05.2024 - 08.2024
  • Greeted customers and provided menu information.
  • Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
  • Prepared orders for customers by scooping ice cream into dishes or cones.
  • Had to learn effective communication skills

Togo Server

Firebirds Wood Fired Grill
Spotsylvania, Virginia
12.2023 - 05.2024
  • Greeted customers and provided menus.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Confirmed customer orders through verbal communication with kitchen staff and management.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Assisted guests with selecting food items based on dietary needs or preferences.
  • Processed payments accurately and efficiently using POS system.
  • Ensured compliance with health safety standards for all food handling procedures.
  • Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.

Restaurant Hostess

Sedona Taphouse
Fredericksburg, Virginia
11.2022 - 06.2023
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Learned how to effectively communicate with customers.
  • Effectively resolved issues with customers.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Ensured that food was served promptly after being prepared by the kitchen staff.

Education

University Of North Carolina Wilmington
Wilmington

Skills

  • Upselling
  • Retail loss prevention
  • Written and oral communication skills
  • Excellent communication skills
  • Contact follow-up
  • Verbal/written communication
  • Meeting deadlines
  • Multi-tasking strength
  • Reading comprehension skills
  • Problem-solving skills
  • Superb time management
  • Positive and professional
  • Service-oriented
  • Cleaning techniques
  • Exceptional customer service
  • Excellent people skills
  • Energetic self-starter

Affiliations

  • On the Lacrosse Team at UNCW
  • I attend workout classes regularly
  • apart of Kappa Delta Sorority
  • Majoring in Business at UNCW

References

References available upon request.

Timeline

Ice Cream Server (seasonal)

Ice Box creamery
05.2024 - 08.2024

Togo Server

Firebirds Wood Fired Grill
12.2023 - 05.2024

Restaurant Hostess

Sedona Taphouse
11.2022 - 06.2023

University Of North Carolina Wilmington

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Caroline Doley