ALECIA GEIGER-MCELFRESH
Starbucks Coffee Company
Bartlett,TN
14
years of professional experience
Results-Driven Coffee House Leader with 15+ years of experience in leadership. Proven track record for developing and training top talent, increasing customer experience, and improving operational excellence.
Work History
Coffee House Leader/ Trainer
7 Years 7 Months- Proven succession planning and promoting of 10 baristas to Shift Supervisors and mentoring 4 Shift Supervisors to Assistant Store Managers and trained 13 new Coffee House Leaders, strengthening the districts leadership pipeline.
- Delivered clear and concise communications to team, ensuring partners received up to date information to meet role expectations.
- Planned, staffed, and executed two new store openings by the anticipated opening dates and supported my store through a full remodel.
- Cultivated mentorship relationships with Coffee House Leader trainees, enhancing leadership development and operational expertise.
- Mentored, advised, and supported peers around 5 Key Moments, Green Apron Service, and speed of service. Through observations and shoulder to shoulder coaching store improved 10 points in Customer Engagement and decreased 5 seconds in out the window times.
- Leads Partners with expectation of adhering to Food Safety Standards in order to maintain a clean and safe Coffee House.
Customer Service Manager
6 Years- Analyzed customer feedback patterns, implemented target service improvements, and established efficient resolution processes resulting in a 30% improvement in overall customer satisfaction scores.
- Developed merchandising strategies, analyzed market trends, optimized product placement to enhance store performance and improve customer experience.
- Maintained inventory control and loss prevention measures, ensuring compliance with company policies and retail standards, leading to a year-over-year reduction in shrink by 10%.
- Fostered high-performance culture through team development and coaching initiatives, resulting in promotion of 5 sales associates to sales leads.
Education
High School Diploma
Skills
Excels at Planning
Performance Analysis
Collaborative teamwork
Time optimization
Operational leadership
Clear communication
Analytical thinking
Team development
Customer Feedback Analysis
Coaching Techniques
Dispute resolution
Teamwork
Timeline
Coffee House Leader/ Trainer
Starbucks Coffee Company
01.2019 - CurrentRead More
Customer Service Manager
Banana Republic/The Gap
01.2013 - 01.2019Read More
Bartlett High School
High School Diploma
Read More