Alecia Mazzullo
Saint Augustine
Summary
Dynamic Retail Professional dedicated to providing exceptional customer service and building rapport with clients through engaging interactions and extensive product knowledge. Proven success in achieving sales goals while enhancing customer satisfaction by understanding individual preferences and offering tailored product advice, all within a welcoming store environment.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Rugged Wearhouse
Winston-Salem
11.2003 - 11.2005
- Engaged with customers to create a welcoming shopping experience and assisted in selecting apparel and accessories.
- Demonstrated product knowledge to effectively assist customers with their needs.
- Processed transactions accurately using point-of-sale systems while maintaining a clean and organized work environment.
- Handled customer inquiries and resolved issues promptly, contributing to customer satisfaction and loyalty.
- Maintained organized and visually appealing merchandise displays to enhance the shopping environment.
Tree removal
A Action Tree Service
Cocoa
03.2000 - 08.2003
- Participated in emergency tree removal tasks following storms or natural disasters.
- Coordinated with outside contractors for major projects such as bunker renovations and tree removal and plantings.
- Had contracts with western waste and fema.
- Organized events such as beach cleanups, tree plantings, and energy-saving workshops.
- Responded to customer inquiries regarding street cleaning services and resolved complaints in a timely manner.
- Utilized chainsaws and pruning tools to trim and shape trees according to safety standards.
- Organized debris removal from pruning sites so that it could be disposed of safely and responsibly.
- Assisted with snow removal during winter months as necessary.
- Conducted regular patrols of designated streets, parks, and recreational facilities.
- Worked closely with homeowners and property managers to understand their specific needs regarding tree care services.
- Performed mulching around trees and garden beds to retain moisture and suppress weeds.
- Planted trees and shrubs around golf courses or other landscaped areas.
- Drove long distances on various routes including city streets and highways at night or in inclement weather conditions.
- Planted new trees, shrubs and vines according to design specifications.
- Assisted with pruning trees and shrubs according to accepted horticultural practices.
- Applied mulch around trees or shrubs to protect roots from frost damage.
- Adhered to local regulations regarding proper disposal of yard waste materials such as grass clippings or tree branches.
- Managed clean up efforts including debris removal and hazardous material disposal.
- Provided support for landscaping activities such as planting trees or shrubs.
- Operated a bucket truck to gain access to the canopy of large trees.
- Cleaning up debris from parking lots after storms or snow removal operations.
- Inspected streets for damage or defects to determine necessary repairs.
- Performed clinical tasks such as wound dressing changes and suture removal when necessary.
- Loaded debris onto trucks for removal from job sites.
- Utilized street maps to plan and determine most efficient routes.
- Organized seasonal cleanup activities such as snow removal or leaf raking.
- Ensured compliance with local, state, and federal regulations regarding tree care and removal.
The tourist center sales representative
The Resort on Cocoa Beach
Cocoa Beach
03.1998 - 05.2000
- Provided tailored sales presentations for vacation packages and services.
- Developed strong relationships with clients at The Resort on Cocoa Beach.
- Greeted and assisted customers to foster positive experiences.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Managed customer inquiries and resolved issues promptly and professionally.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Collaborated with marketing team to promote resort offerings effectively.
- Assisted in organizing promotional events to enhance guest experiences.
- Conducted market research to identify potential customer segments and trends.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maintained up-to-date knowledge of local attractions and resort amenities.
- Developed key customer relationships to increase sales.
- Maintained accurate records of all sales and prospecting activities.
- Coordinated with other departments to ensure timely delivery of orders.
- Collaborated with marketing team to create promotional materials for products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Operated register, handled cash and processed credit card transactions.
- Reset store displays for special events and seasonal merchandise changes.
- Trained new sales staff on best practices and resort policies.
- Recognized security risks to properly handle situations. When clients would come in on their vacation packages I would give them their itineraries and show them what the area had to offer and would give them a free gift (which came out of my commission), and show them there hotel and gave them dinner reservations at a fine restaurant.
Education
Whispering Hills Adult Education
Titusville, FL08-2026
Skills
- Customer engagement
- Point of sale management
- Product knowledge
- Team collaboration
- Problem-solving
- Sales presentations
- Positive and professional demeanor
- Retail merchandising expertise
- Conflict resolution
- Flexible schedule
Timeline
Retail Sales Associate
Rugged Wearhouse
11.2003 - 11.2005
Tree removal
A Action Tree Service
03.2000 - 08.2003
The tourist center sales representative
The Resort on Cocoa Beach
03.1998 - 05.2000
Whispering Hills Adult Education