Alecia McDowell
Norwalk,IA
Summary
Dynamic Lead Bartender at Lakeside Hotel Casino with a proven track record in upselling and event coordination. Expert in responsible alcohol service and employee coaching, I enhanced sales through innovative promotions and trained new staff to uphold exceptional customer service standards. Committed to cleanliness and workplace safety, driving a thriving bar environment.
Reliable Bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Prohibited sale of alcohol to intoxicated guests, carefully monitoring intake of alcohol by each patron.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Bartender
Lakeside Hotel Casino
04.2019 - 03.2025
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Education
Associate of Science - Criminal Justice
Kaplan University
Davenport, IA05-2011
Skills
- Superior customer service
- Cleanliness standards
- Workplace safety
- Menu memorization
- Event coordination
- Employee coaching
- Highly reliable
- Responsible alcohol service
- New hire training
Accomplishments
- Generated $6600 in sales in a single night as the only bartender
- the ability to remember our guests drink preference and could usually always have their drink ready as they walked to the bar
- did private events as a solo bartender serving up 350 guests in a very timely professional manner
- the ability to multitask with little to no error
Certification
TIPS certified expires 2027
Timeline
Lead Bartender
Lakeside Hotel Casino
04.2019 - 03.2025
Associate of Science - Criminal Justice
Kaplan University
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