Alecia Ray
Jamaica,NY
Summary
Exemplary customer relations and excellent interpersonal skills. Hardworking and reliable with strong ability in completing tasks and assignments. Highly organized, effectively works independently punctual with team-oriented mentality.
Overview
21
21
years of professional experience
Work History
Senior Customer Field Representative
Consolidated Edison of New York
Jamaica, NY
10.2011 - Current
- Prioritize and organize tasks daily to efficiently accomplish service goals.
- Safely perform visual inspections of electric meters for theft and irregular conditions prior to installing, maintaining or replacing automated metering infrastructure (A.M.I.) and automated meter reader (A.M.R.).
- Safely install and service advanced reading technology on gas meters.
- Responsible for driving safely, maintaining and replenishing needed materials in company vehicle daily.
- Trained to Restore/disconnect electric and gas meters.
- Extremely attentive to details, strong critical thinking and problem solving skills.
- Strong communication and writing skills.
- Communicates verbally and written with multiple departments as well as interdepartmental personnel.
- Proficient in Microsoft Word, Powerpoint, Outlook and Excel.
Customer Field Representative
Consolidated Edison of New York
Jamaica, NY
01.2008 - 09.2011
- Collector; went to residential and commercial customers to collect past due money owed to the company.
- Performed turn offs on residential and commercial customers for nonpayment.
- Accurately documented and referred customers to proper department or agency if hardship paying past due bills.
Customer Field Representative
Consolidated Edison of New York
Jamaica, NY
05.2004 - 11.2008
- Designed efficient routes to visit multiple properties daily.
- Accurately and safely read meters for four years.
- Provided plus one experiences to customers.
- Safely worked in inclement weather.
Education
Some College (No Degree) - Business Management
Brooklyn College Of The City University Of New York
Brooklyn, NYAssociate of Applied Science - Business Management
Borough Of Manhattan Community College Of The City University Of New York
New York, NY08.2004
Skills
- Reliable and trustworthy
- Effective interpersonal skills
- Flexibility/Adaptability
- Time Management
- Multitasking
- Work ethic
Accomplishments
- Con Edison Rise Academy Alumni
- Lupus Foundation Walk-group lead
- Organizer of the Women's Appreciation Day
- Union Safety Committee
- Moral Committee
Additional Information
- Have a valid New York State Drivers License
- Taken the Smith Driving course and has maintained safe driving
- Associates Degree in Business Management
- Up to date training and certified in A.M.R./A.M.I. and T&T
- Up to date training and certified to preform gas meter inspections and turn on and turn off's
- Extensive field experience in A.M.I./A.M.R. installation and repairs of electric and gas meters, T&T, and Collections within Customer Field Operations
- Trained new field employees in A.M.R./A.M.I. and Collections
- Knowledgeable and maintain EH&S safety standards on a daily basis
- Effectively communicate with management and union employees daily
- Up to date First Aid/C.P.R. training
- Able to multi task, prioritize, and complete daily assignments with little assistance
- Maintain accurate and detailed time reporting of daily jobs
- Comfortable and willing to work with others to accomplish assignments
- Able to bend, stand, and climb for extensive periods of time
- Willing to work in all weather conditions
- Knowledgeable in Microsoft Office, PowerPoint, Word, Excel
- Have attended T.E.C. meetings
Timeline
Senior Customer Field Representative
Consolidated Edison of New York
10.2011 - Current
Customer Field Representative
Consolidated Edison of New York
01.2008 - 09.2011
Customer Field Representative
Consolidated Edison of New York
05.2004 - 11.2008
Some College (No Degree) - Business Management
Brooklyn College Of The City University Of New York
Associate of Applied Science - Business Management
Borough Of Manhattan Community College Of The City University Of New York