Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Syed Latif

The Bronx,NY

Summary

Dynamic Senior Customer Field Representative with a proven track record at Consolidated Edison of New York, showcasing expertise in service delivery management and OSHA standards. Excelled in enhancing meter operations through meticulous cash management and strong interpersonal skills, significantly improving customer service excellence. Demonstrates motivational leadership and operational problem-solving, ensuring public safety and efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Customer Field Representative

Consolidated Edison of New York
The Bronx, NY
01.2013 - Current
  • Serve as Senior Customer Field Representative in Meter Operations.
  • Performed necessary actions for maintaining AMR/AMI meters.
  • Exchanged old electric meters with new AMR/AMI models.
  • Completed the retrofit of gas meters with AMR/AMI modules.
  • Utilized tablet to program AMR/AMI module.
  • Installed and exchanged Current Transformer (CT) meters with AMI meters.
  • Conducted T&T tasks and addressed inactive assignments.
  • Qualified to turn off gas meters using Soap Window test method.

Non-Routine/T&T CFR

Consolidated Edison of New York
The Bronx, NY
03.2007 - 12.2012
  • Worked as a Customer Field Representative for the Non-routine Turn-on/Turn-off group in meter operations.
  • In this capacity, I regularly read, turn on, turn off, and investigate the conditions of electric and gas meters in the Bronx service territory.
  • In addition to this field, meters with inactive advances and interview customers to establish their accounts on CIS. Theft of service conditions are promptly reported to ensure customers are properly billed for consumption.
  • Ensured public safety by promptly reporting all gas and electric emergencies.

Customer Field Representative

Consolidated Edison of New York
The Bronx, NY
02.2005 - 03.2007

Worked as a Customer Field Representative in cycle meter reading.

In this position, I obtained monthly readings of electric and gas meters to initiate customer billing.

In addition, ensured integrity of gas meters as required by PSC by conducting B-Inspections.

This position involved prompt reporting of removed meters, damaged and broken equipment, and updated access information.

Read 700 to 1200 meters daily while maintaining safety.

Education

Bachelor of Science - Electrical Engineering

University At Buffalo
Buffalo, NY
02-2005

Skills

  • Motivational Leadership Skills
  • Service Delivery Management
  • OSHA Standards Expertise
  • Customer Service Excellence
  • Operational Problem Solving
  • Proficient in Microsoft Applications
  • Meticulous Cash Management
  • Strong interpersonal skills

Certification

  • The CFO Safety Team Certificate of Excellence
  • Con Edison - NSC First Aid, CPR & AED Course, 2024
  • Con Edison - Sexual Harassment Prevention for Diversity and Inclusion, 2024
  • Con Edison - TLC OSHA 2.0, Multiple Courses, 2023

References

References available upon request.

Timeline

Senior Customer Field Representative

Consolidated Edison of New York
01.2013 - Current

Non-Routine/T&T CFR

Consolidated Edison of New York
03.2007 - 12.2012

Customer Field Representative

Consolidated Edison of New York
02.2005 - 03.2007
  • The CFO Safety Team Certificate of Excellence
  • Con Edison - NSC First Aid, CPR & AED Course, 2024
  • Con Edison - Sexual Harassment Prevention for Diversity and Inclusion, 2024
  • Con Edison - TLC OSHA 2.0, Multiple Courses, 2023

Bachelor of Science - Electrical Engineering

University At Buffalo
Syed Latif