Alecia Shuford
Matthews,NC
Summary
Strategic compliance and risk executive with over 20 years of experience in financial services. Proven track record in modernizing compliance frameworks, leading training transformations, and managing global regulatory programs. Skilled in stakeholder engagement, executive communication, and creating sustainable processes aligned with regulations. Excels in high-impact roles requiring precision, leadership, and innovation. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management in high-stakes environments.
Overview
20
20
years of professional experience
Work History
EXECUTIVE DIRECTOR, Risk Acceptable Unit Leader
WELLS FARGO NATIONAL BANK
01.2024 - Current
- Direct the risk strategy for 3 global operational processes impacting 4,000+ bankers, maintaining an 88% control effectiveness across 112 controls and 148 regulations.
- Lead stakeholder collaborations to implement scalable mitigation strategies aligned with new product rollouts, regulatory changes, and policy revisions.
- Create SOPs, process maps, and metrics to improve adoption and ensure high-quality compliance standards.
- Serve as a risk and compliance operations liaison, balancing policy oversight with business enablement.
- Streamlined branch banking processes resulted in improved workflow and reduced turnaround with banker and customer interactions. .
VICE PRESIDENT, Lead Business Control Manager
WELLS FARGO NATIONAL BANK
01.2022 - 01.2024
- Acted as compliance training and policy advisor to senior HR and vendor leadership, governing operational risk strategies for 200K+ employees.
- Led the design and transformation of risk frameworks supporting policy adherence and training implementation.
- Supported tech optimization for HR systems to improve audit tracking and reporting effectiveness.
- Delivered compliance insights for policy updates, aligning execution with enterprise and federal regulations.
- Cultivated stakeholder relationships, enhancing collaboration and communication across all levels of the organization.
VICE PRESIDENT, Compliance Officer
WELLS FARGO NATIONAL BANK
01.2019 - 01.2022
- Oversaw conduct and sales practice risk, including compliance education and employee threat management programs.
- Led modernization of employee training protocols; tracked adoption and completion for regulatory audits.
- Partnered with product/process owners to revise operations and training to align with shifting compliance landscapes.
- Developed and implemented policies to align operations with corporate objectives.
- Collaborated with stakeholders to identify opportunities for innovation and competitive advantage.
SENIOR VICE PRESIDENT, Enterprise Risk & Compliance Manager
BANK OF AMERICA
01.2015 - 01.2019
- Directed compliance transformation initiatives for Corporate Security and Aviation Services; designed and deployed policy frameworks and mandatory training programs.
- Managed regulatory change governance and internal communications to align process owners with current requirements.
- Led QA efforts across systems of record; drove continuous improvement through data insights and audit readiness.
- Cultivated relationships with key stakeholders to align organizational objectives with market trends.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Spearheaded strategic initiatives to enhance organizational efficiency and drive revenue growth.
SENIOR VICE PRESIDENT, Third-Party Vendor Compliance Manager
BANK OF AMERICA
01.2014 - 01.2015
- Owned compliance oversight of third-party governance, modernizing policy documentation and training protocols.
- Created quality templates and dashboards to monitor regulatory alignment and vendor adherence.
- Initiated partnerships to expand and enhance service offerings effectively.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Collaborated with executive leadership team members on long-term strategic planning with third parties that ensured sustainable success for the company.
- Secured vital partnerships with industry leaders, enhancing company reputation and expanding market reach.
VICE PRESIDENT, Home Loans Vendor Compliance Manager
BANK OF AMERICA
01.2012 - 01.2014
- Spearheaded risk mitigation strategy and regulatory training for home loan vendors; managed audit responses and process remediation.
- Directed organizational change initiatives, aligning workforce capabilities with evolving business needs.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Developed training materials for onboarding new vendors, improving compliance with company standards.
- Conducted regular reviews of vendor performance to maintain high service standards.
- Developed and maintained strong working relationships with professionals within assigned territory.
VICE PRESIDENT, Vendor Relationship Manager
BANK OF AMERICA
01.2011 - 01.2012
- Optimized vendor performance metrics collaborated cross-functionally on risk assessment and process improvements.
- Identified opportunities to improve business process flows and productivity.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
VICE PRESIDENT, Service Delivery Manager
BANK OF AMERICA
01.2010 - 01.2011
- Led enterprise project rollouts and delivered cost-benefit analyses for global outsourced staffing.
- Supervised operations of 24-hour customer service desk staffed by 10 team members.
Education
Univ of Tamp
Tampa, FLSkills
- Governance framework management
- Compliance management
- Compliance training development
- Risk analysis and mitigation
- Global Stakeholder Management
- Process Design & Improvement
- SOP design and implementation
- Quality control methodologies
- Process automation development
- Effective technology integration
- Regulatory Change Management
- Problem resolution
- Cross-functional Collaboration
Certifications
DFSS Green Belt – Design for Six Sigma
GRCP- Governance Risk and Compliance Professional
Timeline
EXECUTIVE DIRECTOR, Risk Acceptable Unit Leader
WELLS FARGO NATIONAL BANK
01.2024 - Current
VICE PRESIDENT, Lead Business Control Manager
WELLS FARGO NATIONAL BANK
01.2022 - 01.2024
VICE PRESIDENT, Compliance Officer
WELLS FARGO NATIONAL BANK
01.2019 - 01.2022
SENIOR VICE PRESIDENT, Enterprise Risk & Compliance Manager
BANK OF AMERICA
01.2015 - 01.2019
SENIOR VICE PRESIDENT, Third-Party Vendor Compliance Manager
BANK OF AMERICA
01.2014 - 01.2015
VICE PRESIDENT, Home Loans Vendor Compliance Manager
BANK OF AMERICA
01.2012 - 01.2014
VICE PRESIDENT, Vendor Relationship Manager
BANK OF AMERICA
01.2011 - 01.2012
VICE PRESIDENT, Service Delivery Manager
BANK OF AMERICA
01.2010 - 01.2011
Univ of Tamp
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