Alecia Shuford
Matthews,NC
Summary
Strategic leader with proven track record in driving organizational success and fostering team collaboration in risk and compliance. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Executive Director, Risk Unit Leader
WELLS FARGO NATIONAL BANK
07.2024 - Current
- Responsible for leading the risk and compliance strategy for 3 operational processes affecting 4,000+ bankers.
- Maintained 90% control effectiveness across 112 controls governed by 148 state and federal regulations.
- Responsible for all operational risk and adherence to laws and regulations.
- Developed and implemented policies that improved team performance and alignment with mission goals.
- Responsible for evaluating all program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Led organizational strategic planning initiatives to enhance operational efficiency and effectiveness.
- Fostered a culture of continuous improvement, introducing regular feedback mechanisms.
- Implemented performance metrics to monitor program success and facilitate continuous improvement.
SVP, Business Risk and Control Manager
WELLS FARGO NATIONAL BANK
08.2022 - 07.2024
- Served as the Human Resources Risk Advisor, managing employee relations strategies for 300,000 employees and third-party vendor relationships.
- Responsible for leading risk assessments, evaluating operational risk exposure and operational improvement.
- Responsible for implementing quality controls to provide effective and efficient solutions to complex business problems.
- Responsible for leading cross-functionally to ensure risk and compliance was embedded in day-to-day operation strategies.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Established key performance indicators to measure effectiveness of strategic initiatives across departments.
- Led cross-functional teams to develop and implement strategic initiatives aligning with organizational goals.
SVP, Compliance Officer
WELLS FARGO NATIONAL BANK
08.2019 - 02.2022
- Responsible for Compliance management and oversight for conduct risk, sales practices, ethics, and allegations.
- Responsible for leading Treasury Management compliance risk assessments and analyzing data trends to identify potential areas of non-compliance or emerging risk for adherence to regulatory standards and internal policies.
- Responsible for onboarding and ongoing training new hires.
- Directed cross-functional teams to implement process improvements across multiple departments.
- Responsible for conducting audits, collaborating with business units, regulators other stakeholders to develop risk mitigation strategies.
- Implemented internal control systems coupled with proactive monitoring mechanisms.
- Responsible for providing regulatory and compliance with industry standards, support and guidance.
- Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
SVP, Enterprise Risk & Compliance Manager
BANK OF AMERICA
07.2015 - 08.2019
- Responsible for the compliance management and oversight of 3 Enterprise groups- Corporate Security, Aviation Services, and Background Screening.
- Developed and implemented program oversight, including procedures and policies to align with enterprise policy and regulatory standards.
- Developed strategic initiatives to enhance organizational efficiency and drive revenue growth.
- Led all compliance initiatives to enhance operational efficiency.
- Led risk assessments, audits and investigations.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Responsible for monitoring regulatory changes and translated requirements into clear, actionable updates for the organization.
Third-Party Compliance Manager
BANK OF AMERICA
03.2014 - 04.2015
- Led compliance audits to ensure adherence to regulatory standards and internal policies.
- Developed strategic compliance frameworks to mitigate risks across multiple business units.
Home Loans Vendor Compliance Manager
BANK OF AMERICA
03.2012 - 03.2014
- Managed vendor relationships to ensure compliance with bank policies and service level agreements.
- Streamlined procurement processes, enhancing efficiency and reducing turnaround times for vendor onboarding.
Vendor Relationship Manager
BANK OF AMERICA
07.2011 - 03.2012
- Managed vendor relationships of 120 vendors, ensuring compliance with contractual obligations and service level agreements.
- Evaluated vendor performance through metrics analysis, driving continuous improvement initiatives. Achieving 95% performance oversight
Service Delivery Manager
BANK OF AMERICA
03.2010 - 02.2011
- Supervised operations of 24-hour customer service desk staffed by 6 team members.
- Reduced service delivery time by streamlining processes and improving staff training initiatives.
- Spearheaded initiatives aimed at increasing client retention rates through excellent service delivery.
- Led service delivery initiatives to enhance client satisfaction and streamline operations.
Education
Some College (No Degree) -
Univ of Tamp
Tampa, FLSkills
- Compliance and regulations
- Vendor relations
- Financial Risk Management
- Human resources
- Conduct and Ethics Management
- Training and Development
- Process improvements
- Strategic planning
- Analytical and critical thinker
- Influencing and Persuasive Skills
- Issue and Problem Resolution
- Program management
- Organizational and Time Management
- Relationship building
- MS Office Skills
- Effective Communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Director, Risk Unit Leader
WELLS FARGO NATIONAL BANK
07.2024 - Current
SVP, Business Risk and Control Manager
WELLS FARGO NATIONAL BANK
08.2022 - 07.2024
SVP, Compliance Officer
WELLS FARGO NATIONAL BANK
08.2019 - 02.2022
SVP, Enterprise Risk & Compliance Manager
BANK OF AMERICA
07.2015 - 08.2019
Third-Party Compliance Manager
BANK OF AMERICA
03.2014 - 04.2015
Home Loans Vendor Compliance Manager
BANK OF AMERICA
03.2012 - 03.2014
Vendor Relationship Manager
BANK OF AMERICA
07.2011 - 03.2012
Service Delivery Manager
BANK OF AMERICA
03.2010 - 02.2011
Some College (No Degree) -
Univ of Tamp
Certification
- DFSS Green Belt – Design for Six Sigma
- GRCP- Governance Risk and Compliance Professional
- Leadership Management
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