Alecia Williams
Merritt,NC
Summary
Dynamic manager with thirty years of experience in the pet care industry. Expert in customer service and conflict resolution, successfully developed training schedules and treatment plans that enhance client satisfaction and drive loyalty.
Customer-focused professional with successful 30-year career in the pet service sector. Dynamic successful applying organization and professional customer relations in busy business environment.
Dynamic individual with hands-on experience in the pet care business and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Member/Manager
Dove Landing Training LLC
Merritt, NC
06.2025 - Current
- Promotion of professional and positive dog training
- Showing compassion and empathy toward clients who are struggling with reactive or aggressive dog behaviors
- Development of training class schedules based on ages of dogs, level of training and work schedules of owners
- Development of tailored treatment plans for owners with dogs needing extra help to reach a certain goal
Member/Manager
Dove Landing Kennels LLC
Merritt, NC
08.2011 - 05.2025
- Oversaw daily operations of kennel, ensuring high standards of animal care and safety.
- Launched successful referral program which resulted in significant expansion of member base through word-of-mouth promotion.
- Provided exceptional customer service through timely response to inquiries and proactive problem resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Owner/Operator
The Pet Pal (Pet Sitting Service)
Beaufort, NC
07.1996 - 11.2008
- Managed daily operations, ensuring high-quality pet care and customer satisfaction.
- Established strong relationships with clients, fostering loyalty and repeat business.
- Spearheaded marketing initiatives, increasing brand visibility in local community.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Increased customer satisfaction by providing high-quality services and timely communication.
Education
Bachelor of Science - Criminal Justice
Kutztown University of Pennsylvania
Kutztown, PA05-1984
ABCDT - Dog Obedience Trainer
Animal Behavior College
Online05-2020
Skills
Strong organization
Customer service
Problem-solving
Attention to detail
Excellent communication
Verbal and written communication
Hiring and training
Professional and courteous
Customer relations
Problem resolution
Accomplishments
- Top 5 National Finalist Pet Sitter of the Year Award - 2002 ( Pet Sitters International)
Affiliations
- The Association for Professional Dog Training International
- Pet Professional Guild
Certification
Animal Behavior College Certified Dog Trainer
Languages
English
Full Professional
Timeline
Member/Manager
Dove Landing Training LLC
06.2025 - Current
Member/Manager
Dove Landing Kennels LLC
08.2011 - 05.2025
Owner/Operator
The Pet Pal (Pet Sitting Service)
07.1996 - 11.2008
ABCDT - Dog Obedience Trainer
Animal Behavior College
Bachelor of Science - Criminal Justice
Kutztown University of Pennsylvania
Pamlico County Chamber of Commerce Volunteer of the Year Award-2019.
The Pamlico Correctional Institution New Leash on Life Program (NLOL) began in 2012 as a collaboration between the state prison, Pamlico Animal Welfare Society and several local animal shelters and rescue organizations. The program paired incarcerated men with 4-6 dogs to train, socialize and work with for a two month period. At the end of the period, a graduation ceremony was held where the dogs were officially handed over to their new owners (new owners were previously screened and had paid an adoption fee).
The program helped the men with building confidence, having a sense of responsibility, and learning to new skills. It was definitely a win-win for all involved.
I was the Volunteer trainer for the program from 2012-2020. When the program begin, I put together the training manual which covered how to teach basic cues, problem solving , and the care of newly rescued canines. Throughout the years, the inmate trainers learned first aid, advanced training skills and prep skills for training service dogs. They were given a well-rounded education in the hopes they were interested and able to use the skills upon release.
In 2019, I received the county Volunteer of the Year Award for my eight years of work with this rewarding program. At this time, NLOL had rescued , trained and adopted out well over 200 formerly homeless dogs.