Alec Josh Dulay
Burke,VA
Summary
Experienced Team Member committed to providing the best experience possible for the customer. Familiar with project management and team workflow to provide the best results. Focused on customer satisfaction and team cohesion and efficiency. Eager to learn new things and apply that knowledge in the real world.
Overview
4
4
years of professional experience
Work History
Team Member
KFC Taco Bell
07.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Developed and maintained positive relationships with customers to enhance service.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
Team Leader
Cedar Cafe
08.2019 - 12.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Science - Health Administration
George Mason University
Fairfax, VA06.2025
Associate of Science - Psychology
Northern Virginia Community College
Annandale, VA12.2022
High School Diploma -
Lake Braddock Secondary School
9200 Burke Lake Rd, Burke, VA 2201506.2020
Skills
- Sales Expertise
- Equipment Maintenance
- Technical Support
- Safe Work Practices
- Guest Satisfaction
Timeline
Team Member
KFC Taco Bell
07.2022 - Current
Team Leader
Cedar Cafe
08.2019 - 12.2020
Associate of Science - Health Administration
George Mason University
Associate of Science - Psychology
Northern Virginia Community College
High School Diploma -
Lake Braddock Secondary School
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