Robins Almeus
Lehigh Acres
Summary
A great team member ready to take on any required job and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. Experienced professional skilled in setting up and running job-related equipment to complete quality work. Talents include sorting parts and stocking supplies to support team productivity. Equipped with good problem-solving, organizational, and planning abilities.
Overview
2
2
years of professional experience
Work History
Team Member
Tasha
Fort Myers
03.2024 - Current
- Operated cash registers to process payments from customers.
- Collaborated with team members to achieve daily goals.
- Participated in team meetings to discuss strategies for improvement.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Received, processed, and stocked merchandise in accordance with store policies.
- Created detailed reports outlining project progress and results achieved.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Resolved customer issues promptly in a professional manner.
- Monitored expiration dates on food items for freshness assurance.
- Assisted customers with product selection and ordering process.
- Rotated through series of different stations based on team needs.
- Worked hard to learn required tasks quickly to maximize performance.
Customer Service Representative
Allan
Lehigh Acres
11.2024 - 12.2024
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Member
Shawn Ail
Estero
01.2024 - 11.2024
- Collaborated with team members to achieve daily goals.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Organized storage areas for efficient usage of space.
- Ordered supplies as needed for the kitchen.
- Monitored stock levels of food items and ordered more when necessary.
- Resolved customer complaints regarding food quality or services provided.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Replenished food items from inventory and rotated ingredients.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Checked completed orders for correct quantity and quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked quality of food products to meet high standards.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Education
Some College (No Degree) - Creative Writing
Florida SouthWestern State College
Fort Myers, FLSkills
- Cash register operation
- Customer service
- Inventory management
- Team collaboration
- Food safety
- Sales reporting
- Product knowledge
- Conflict resolution
- Time management
- Order processing
- Visual merchandising
- Communication skills
- Workflow optimization
- Adaptability and flexibility
- Sales expertise
- Team building
- Creativity and innovation
- Teamwork and collaboration
- Task prioritization
- Sales and marketing
- Money handling
- Equipment maintenance
- Following instructions
- Cash handling
- Positive attitude
- Sales support
- Cleaning
- Computer skills
- Flexible schedule
- Workplace safety
- Social media expertise
- Heavy lifting
- Willingness to learn
Languages
English
Full Professional
Timeline
Customer Service Representative
Allan
11.2024 - 12.2024
Team Member
Tasha
03.2024 - Current
Team Member
Shawn Ail
01.2024 - 11.2024
Some College (No Degree) - Creative Writing
Florida SouthWestern State College