Aleecia Pratt
Land O' Lakes,Florida
Summary
Dynamic and detail-oriented professional with a proven track record. Excelled in relationship building and advanced communication, significantly boosting customer retention. Quick to master new skills, ensuring high standards in both creative and administrative roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hairstylist
J Joseph Salon
08.2023 - Current
- Performed color treatments to enhance overall look and meet client specifications.
- Supported training of new staff by sharing techniques and salon protocols.
- Provided personalized consultations by assessing clients' needs and preferences.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Front Desk Receptionist
Advanced Dermatology Center
03.2021 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
Lowe’s Home Improvement
02.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Cosmetology License -
Aveda Institute
Clearwater, FL06.2023
High School Diploma -
Land O’ Lakes High School
Land O' Lakes, FL05.2021
Skills
- Relationship building and management
- Highly motivated self-starter
- Advanced communication skills
- Outstanding client retention
- Quick learner
- Detail-orientated
Certification
- Licensed Cosmetologist
- Microsoft Word, Excel, Powerpoint
Timeline
Hairstylist
J Joseph Salon
08.2023 - Current
Front Desk Receptionist
Advanced Dermatology Center
03.2021 - 07.2023
Customer Service Representative
Lowe’s Home Improvement
02.2021 - 02.2022
- Licensed Cosmetologist
- Microsoft Word, Excel, Powerpoint
Cosmetology License -
Aveda Institute
High School Diploma -
Land O’ Lakes High School
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