Aleema Gathers
Manhattan
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Sales. Proven track record in relationship building and cash register operation, driving customer loyalty and satisfaction. Adept at enhancing team performance and fostering a positive environment, consistently delivering exceptional service even in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Sales Clerk
Sales
04.2022 - 11.2025
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
Administrative Assistant
Assistant
03.2022 - 06.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Remote Customer Service
Remote
01.2023 - 05.2025
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Led a team of customer service representatives for improved performance and increased customer retention rates.
- Ensured adherence to industry best practices in customer service delivery, maintaining a consistently high level of professionalism and quality across all interactions.
- Provided exceptional customer service during high-stress situations, displaying empathy and professionalism when addressing sensitive patient concerns.
- Made sure that the customers problems is solved thoroughly
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2016
Skills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Product knowledge
- Relationship building
- Understanding
Timeline
Remote Customer Service
Remote
01.2023 - 05.2025
Sales Clerk
Sales
04.2022 - 11.2025
Administrative Assistant
Assistant
03.2022 - 06.2025
High School Diploma -
Penn Foster Career School
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