Ray Humphrey
Customer Service Associate
Amarillo,TX
Work Preference
Timeline
Sales Clerk
Bed Bath & Beyond
05.2015 - 06.2019
Sales Associate
Bath and Body Works
10.2012 - 12.2012
Bachelor of Science - Business
Wayland Baptist University
09.2001 - 08.2003
Executive Administrative Officer
VA Medical Center
01.1987 - 12.2014
Construction Mechanic/Instructor
US Navy Seabees
07.1965 - 05.1986
Work History
Sales Clerk
Bed Bath & Beyond
Amarillo, TX
05.2015 - 06.2019
- Assisted customers in selecting products and provided knowledgeable recommendations
- Processed transactions efficiently using point-of-sale systems
- Maintained organized and visually appealing merchandise displays
- Handled customer inquiries and resolved issues effectively
- Participated in training sessions to improve product knowledge
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
Executive Administrative Officer
VA Medical Center
Amarillo, TX
01.1987 - 12.2014
- Coordinated executive schedules, ensuring efficient time management and prioritization of meetings.
- Developed detailed agendas and prepared materials for high-level meetings, enhancing communication flow.
- Managed confidential correspondence, maintaining discretion while facilitating information exchange among stakeholders.
- Streamlined office procedures, improving operational efficiency and reducing administrative turnaround times.
- Oversaw travel arrangements and logistics for patients, optimizing cost-effectiveness and convenience.
- Supervised up to 35 administrative staff, providing guidance and mentorship to improve performance and efficiency.
- Served as a liaison between the executive team and other departments within the organization to ensure clear communication channels were maintained at all times.
- Prepared detailed reports for executive review, enabling informed decision-making on business strategies.
- Streamlined office operations by implementing efficient administrative processes and policies.
- Provided exceptional customer service to internal and external clients, resolving issues promptly and professionally.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards and expectations.
- Assisted in recruiting, hiring, and training of new employees.
- Proven ability to learn quickly and adapt to new situations
Sales Associate
Bath and Body Works
Amarillo, TX
10.2012 - 12.2012
- Seasonal Work only
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring accurate stock availability for customer needs.
- Implemented promotional displays to boost product visibility and drive sales growth.
- Developed strong relationships with repeat customers, fostering loyalty and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Construction Mechanic/Instructor
US Navy Seabees
07.1965 - 05.1986
- Diagnosed and repaired heavy machinery and automotive equipment to ensure optimal performance and safety compliance.
- Conducted routine maintenance on construction equipment, reducing downtime and extending machinery lifespan.
- Supervised and trained uo to 65 junior mechanics on equipment operation and safety protocols, enhancing team capability and performance.
- Implemented preventive maintenance schedules, resulting in reduced repair costs and improved project timelines.
- Developed standard operating procedures for maintenance tasks, promoting consistency and safety across operations.
- Oversaw inventory management of tools and parts, ensuring availability for timely repairs and maintenance tasks.
- Mentored junior mechanics, sharing knowledge of best practices to improve overall team skill level.
- Reduced downtime for equipment maintenance by performing regular inspections and addressing issues promptly.
- Initiated preventative maintenance procedures which resulted in reduced equipment failures.
- Repaired and maintained construction equipment such as bulldozers, cranes and backhoes.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Selected hand tools, power tools and precision measuring instruments according to task requirements.
- Trained new recruits for Naval service at Great Lakes, Ill in Navy policies, terminology, rules and regulations.
- Navy Recruiter for Texas panhandle selling applicant's on Navy policies, travel, and career opportunities.
Overview
54
54
years of professional experience
2
2
years of post-secondary education
Education
Bachelor of Science - Business
Wayland Baptist University
Amarillo 09.2001 - 08.2003
Skills
Goal oriented
Cash register operation
Organization
Sales expertise
Complaint resolution
Relationship building
Merchandising
Suggestive selling
Inventory control
Store maintenance
Returns processing
Customer service
Time management
Summary
Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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