Aleena Deckard
Bloomington,IN
Summary
Customer service expert with more than five years of experience in dynamic environments, proficient in multitasking and operational efficiency. Ability to quickly assess situations and make decisions that improve service outcomes. Effective communicator with a track record of deescalating challenging customer interactions. Eager to learn and adapt to new methods and processes, authorized to work in the US for any employer.
Overview
6
6
years of professional experience
Work History
Produce Clerk
Bloomingfoods Market & Deli
04.2023 - 09.2025
- Monitored sales floor while assisting customers and managing stock inventory updates.
- Handled produce inquiries and coordinated vendor relations via telephone.
- Utilized forklift for unloading orders, transporting items ranging from 10 lbs to 60 lbs.
- Delivered exceptional customer service, addressing questions both in-person and over the phone.
- Guided customers in finding desired products while offering comparable alternatives.
- Supported cash register operations during busy periods or when extra help was required.
Barista
Starbucks
08.2022 - 04.2023
- Efficiently prepared customized drinks and food orders at a rapid pace.
- Assisted customers in selecting beverages tailored to their preferences.
- Maintained cleanliness, stocked supplies, and completed tasks during downtime.
- Managed drive-through orders while facilitating checkout at the window.
- Activated and reloaded gift cards/accounts on the Starbucks app.
- Created and dated household recipes for quality assurance.
- Fostered a welcoming atmosphere through effective customer connection skills.
Shift Leader
Papa John's
03.2022 - 08.2022
- Ensured proper staffing of employees in required positions during shifts.
- Assisted with order processing and managed phone inquiries as needed.
- Conducted inventory counts and updated records in the computer system.
- Performed cleaning tasks during downtime to maintain store standards.
- Resolved customer issues regarding orders and provided recommendations based on preferences.
- Logged delivery drivers' clock-out times for accurate record-keeping.
- Counted cash in the safe and till to ensure financial accuracy.
- Executed store closing procedures to prepare for next business day.
Team Member
Papa John's
08.2020 - 03.2022
- Assisted customers with order placements via phone and in-person interactions.
- Promoted special deals to enhance customer savings and experience.
- Processed transactions efficiently during customer pickups.
- Maintained store cleanliness during downtime to ensure a welcoming environment.
- Prepared pizza dough according to specified sizes for optimal cooking results.
- Applied sauce and toppings to pizzas in preparation for baking.
- Operated oven to cook items thoroughly and consistently.
- Boxed and cut pizzas for convenient customer takeout.
Seasonal Cleaner
Tonya's Touch
06.2019 - 07.2019
- Executed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming.
- Maintained high cleanliness and hygiene standards in alignment with company policies and industry regulations.
- Utilized diverse cleaning equipment and supplies to achieve optimal results while ensuring safety.
- Collaborated with team members to coordinate tasks efficiently for timely completion of duties.
- Demonstrated attention to detail by consistently achieving high cleanliness ratings during inspections.
- Implemented time-saving strategies to enhance task efficiency without compromising quality.
- Supported a safe work environment by promptly addressing observed hazards or unsafe conditions.
- Ensured compliance with health regulations by adhering to proper sanitation procedures at all times.
Education
Bachelor of Science - Computer Animation
Full Sail University
Winter Park, FLHighschool Diploma - undefined
Edgewood Highschool
05.2022
Skills
- Customer service and support
- Shift management
- Cash handling
- Barista skills
- Inventory stocking
- Cleaning expertise
- Sales strategies
- Food service operations
- Communication skills
- Food preparation techniques
- Coffee brewing expertise
- Upselling techniques
- Merchandising strategies
- Food production processes
- Cashiering proficiency
- Forklift operation
Hobbies
- Crafting (Painting, Coloring, Sketching, Scrapbooking)
- Sewing
- Meditating
- Singing and playing the guitar
- Gardening and decorating
Timeline
Produce Clerk
Bloomingfoods Market & Deli
04.2023 - 09.2025
Barista
Starbucks
08.2022 - 04.2023
Shift Leader
Papa John's
03.2022 - 08.2022
Team Member
Papa John's
08.2020 - 03.2022
Seasonal Cleaner
Tonya's Touch
06.2019 - 07.2019
Highschool Diploma - undefined
Edgewood Highschool
Bachelor of Science - Computer Animation
Full Sail University