Aleena Garza
San Antonio,TX
Summary
Experienced in delivering exceptional customer service and managing customer phone calls. Proven track record as a cashier, efficiently handling cash transactions and prioritizing customer satisfaction. Proficient in cash drawer balancing, conflict resolution, and operating in fast-paced environments. Recognized for upholding integrity, streamlining operations, reducing discrepancies, and enhancing customer confidence.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dillards Department Store
05.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale (POS) systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty to the brand.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
CASHIER
DD's
03.2024 - 01.2025
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
CASHIER
Melrose
03.2023 - 12.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
Masters - Sonography
Northwest Vista College
San Antonio, TXASSOCIATE IN SCIENCE (A.S.) - BUSINESS CANDIDATE
NorthWest Vista College
San AntonioHIGH SCHOOL DIPLOMA - undefined
Idea Mays College Preparatory
San Antonio06.2024
Skills
- Work Ethic and Integrity
- Conflict Resolution
- Cash Drawer Balancing
- Coin and Currency Counting
- Cash Register Operations
- Professionalism
- Customer Transactions
- Till Counting
- Refund handling
- Payment Collection
- Policies and Procedures
- Reliable and Responsible
- ID Verification
- Adaptability
- Computer efficiency
- Programming
- Customer service
- Scheduling
- Phone call adequate
Timeline
Sales Associate
Dillards Department Store
05.2025 - Current
CASHIER
DD's
03.2024 - 01.2025
CASHIER
Melrose
03.2023 - 12.2023
HIGH SCHOOL DIPLOMA - undefined
Idea Mays College Preparatory
Masters - Sonography
Northwest Vista College
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS CANDIDATE
NorthWest Vista College
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