Rubi Orozco Leon
Suisun City,California
Summary
Dynamic sales professional with a proven track record at Banana Republic Factory Store, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Adept at multitasking in fast-paced environments, consistently achieving operational excellence and fostering guest engagement.
Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
6
6
years of professional experience
Work History
Sales Associate
Banana Republic Factory Store
131 Nut Tree Rd Ste E, Vacaville, CA, 95687
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Cleaned and maintained fitting rooms regularly.
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Helped customers complete purchases, locate items, and join reward programs along with signing them up for our brand store credit card.
Key Holder
Banana Republic Factory Store
131 Nut Tree Rd Ste E, Vacaville, CA, 95687
11.2024 - 02.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Implemented safety protocols within the stockroom environment, reducing workplace accidents and maintaining compliance with regulations.
- Reduced stock discrepancies by conducting regular inventory audits and addressing any issues immediately.
Sales Associate
Ross Dress for Less
2071 Harbison Dr, Vacaville, CA, 95687
02.2021 - 08.2022
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing delays for customers.
- Assisted customers with self-checkout machine operations and making sure they before a proceed with their payments I would scan their items.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Checked fitting room stalls and sorted merchandise to racks.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server
Burrito Palace Restaurant
1100 Marshall Rd # F, Vacaville, CA, 95687
06.2019 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a well-stocked supply of cleaning materials for efficient completion of daily tasks.
- Promoted health code compliance with diligent cleaning of restrooms for optimal hygiene standards.
Education
Associate Of Applied Science - Biomedical Sciences
Diablo Valley College
Pleasant Hill, CA06-2026
High School Diploma -
Vacaville High School
100 W Monte Vista Ave, Vacaville, CA, 9568806-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Work ethic and integrity
- Team leadership
- Cash handling
- Strong work ethic
- Guest engagement
Timeline
Key Holder
Banana Republic Factory Store
11.2024 - 02.2025
Sales Associate
Banana Republic Factory Store
11.2022 - Current
Sales Associate
Ross Dress for Less
02.2021 - 08.2022
Server
Burrito Palace Restaurant
06.2019 - 05.2020
High School Diploma -
Vacaville High School
Associate Of Applied Science - Biomedical Sciences
Diablo Valley College